Status Page
Web Protection Service Issue
Identified - This service is still experiencing performance issues. Our engineering teams are continuing to triage the inconsistencies associated with honoring the allowed site settings along with some issues associated with normal browsing. We apologize for any inconvenience this may cause.
Jan 15, 16:13 CST
Update - Our engineering and development teams are continuing to investigate this issue. Some customers using the Secure Surf service are experiencing an inability to get to some sites and manage settings. We will provide more information as it becomes available. We apologize for any inconvenience this may cause and the extended delay in getting this issue resolved.
Jan 12, 09:19 CST
Update - Our teams is continuing to investigate the issues with some customers using the Secure Surf service experiencing an inability to get to some sites and manage settings. We will provide more information as it becomes available. We apologize for any inconvenience this may cause.
Jan 11, 07:22 CST
Investigating - Our engineer and development teams are investigating issues with some customers using the Secure Surf service experiencing an inability to get to sites and manage settings. We will provide more information as it becomes available. We apologize for any inconvenience this may cause.
Jan 8, 20:20 CST
Secure Cloud Platform Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Operational
Email Security ? Operational
Email Encryption Operational
Email Continuity Operational
Archive Operational
Web Protection ? Degraded Performance
DNS Hosting Plus Operational
Support Infrastructure Operational
AppRiver Phone System Operational
AppRiver Live Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 16, 2021

No incidents reported today.

Jan 15, 2021
Office 365 Exchange Online delay
Resolved - This incident has been resolved.
Jan 15, 22:00 CST
Investigating - Users may not be receiving email or may experience delays in receiving email in Exchange Online

User impact: Users may not be receiving email or may experience delays in receiving email in Exchange Online.

Title: Users may not be receiving email or may experience delays in receiving email in Exchange Online

User Impact: Users may not be receiving email or may experience delays in receiving email in Exchange Online.

Current status: We've determined that a portion of infrastructure that facilitates timely processing of Exchange Online email is performing below service standards, resulting in email queues and causing delays in receiving email. We're restarting the impacted infrastructure and monitoring email queue processing.

Scope of impact: Any user may intermittently not receive email or experience delays receiving email in Exchange Online.

Next update by: Friday, January 15, 2021, at 11:30 PM UTC
Jan 15, 16:38 CST
Jan 14, 2021
Microsoft 365 Outage / suite service alert
Resolved - Title: Unable to access some Microsoft 365 services and features.
ID: MO234433

Details
Title: Unable to access some Microsoft 365 services and features.

User Impact: Users may be experiencing issues accessing Office files via SharePoint Online and Microsoft Teams.

Final status: The investigation is complete and we've determined that impact was isolated to a subset of customers. Additional details are being provided to affected customers under SI MO234460.
Jan 14, 22:13 CST
Update - MO234433, Microsoft 365 suite, Last updated: January 14, 2021 8:21 PM
Start time: January 14, 2021 6:56 PM

Title: Unable to access some Microsoft 365 services or features

User Impact: Users may be experiencing issues accessing Office files via SharePoint Online and Microsoft Teams

More info: Some users may also be unable to access Exchange Online services, or may be experiencing degraded functionality.

Users may be unable to access Office files via SharePoint Online or Microsoft Teams. While we work to restore service functionality, users may be able to "open in app" as a workaround.

Current status: We've identified a potential networking issue resulting in failed requests. We're investigating next steps to mitigate impact.

Scope of impact: We're evaluating the scope, however at this time, impact appears isolated to North America.

Next update by: Thursday, January 14, 2021, 9:30 PM (1/15/2021, 3:30 AM UTC)
Jan 14, 20:33 CST
Update - Unable to access multiple Microsoft 365 apps or services
MO234433, Microsoft 365 suite, Last updated: January 14, 2021 7:14 PM
Start time: January 14, 2021 6:56 PM

Title: Unable to access multiple Microsoft 365 apps or services

User Impact: Users are unable to access multiple Microsoft 365 apps or services

More info: Users may be unable to access Exchange Online services, or may be experiencing degraded functionality.

Users may be unable to access Office files via SharePoint Online or Microsoft Teams. While we work to restore service functionality, users may be able to "open in app" as a workaround.

Current status: We're investigating diagnostic and telemetry data to determine the source of the issue and remediation actions.

Scope of impact: We're evaluation the scope, however at this time impact appears isolated to North America.

Next update by: Thursday, January 14, 2021, 8:30 PM (1/15/2021, 2:30 AM UTC)
Jan 14, 19:30 CST
Identified - Title: Microsoft 365 Outage / Unable to access multiple Microsoft 365 apps or services
ID: MO234433

Status
Investigating

Details
Title: Unable to access multiple Microsoft 365 apps or services

User Impact: Users are unable to access multiple Microsoft 365 apps or services

More info: Users may be unable to access Office files via SharePoint Online or Microsoft Teams. We're working to determine the full extent of impact.

Current status: We're investigating an issue affecting multiple Microsoft 365 apps and services. We'll provide an update within the next 30 minutes.
Jan 14, 19:27 CST
Oracle Ticket System
Resolved - This incident has been resolved.
Jan 14, 16:35 CST
Identified - Oracle ticket system experienced a brief outage around 3:45pm that was resolved at 4:00pm by the vendor.
Jan 14, 16:35 CST
Hosted Exchange offline address book
Resolved - Our exchange team was able to resolve the offline address book download issue causing Outlook to hang. We apologize for any inconvenience this may be causing and will continue to monitor performance throughout the day.
Jan 14, 12:36 CST
Update - Our exchange team is continuing to address the issue with offline address books.  Additional work was done last night to resolve the download issue causing Outlook to hang.  We apologize for any inconvenience this may be causing and will continue to monitor performance throughout the day.
Jan 13, 09:46 CST
Monitoring - We are continuing to take additional action needed to correct the issue and will monitor to verify the action that our engineers have put in place to resolve this issue with the Outlook offline address book. We thank you for your patience and apologize for any inconvenience this may have caused.
Jan 12, 09:38 CST
Update - Our engineering team has identified the issue and corrective action was put in place to resolve the issue. We will continue to monitor and verify that the issue has been resolved. We thank you for your patience and apologize for any inconvenience this may have caused.
Jan 11, 16:49 CST
Identified - Our engineering team has identified the issue and corrective action was put in place to resolve the issue. We will continue to monitor and verify that the issue has been resolved. We thank you for your patience and apologize for any inconvenience this may have caused.
Jan 11, 16:49 CST
Investigating - We are currently investigating a reported issue with some users experiencing an issue completing the download of their Outlook offline address book [OAB] for their Zix|Appriver exchange account. Our engineering team will provide updates as they become available. We apologize for any inconvenience this may cause.
Jan 11, 15:12 CST
Jan 13, 2021
Jan 12, 2021
Jan 11, 2021
Customer Portal Access
Resolved - This incident has been resolved.
Jan 11, 07:20 CST
Monitoring - Our engineering and development teams have taken corrective action to try and resolve this issue. If you are still experiencing an error while logging into the customer portal please try clearing browser cache and cookies. We will be monitoring and verifying that the issue we were seeing earlier with the customer portal has been resolved. We thank you for your patience and apologize for any inconvenience this may have caused .
Jan 7, 18:43 CST
Update - Some users are continuing to have trouble access the customer portal or experiencing and error when clicking the certain menus inside the customer portal. Our development and engineering teams are continuing to investigate the issue. We apologize for any inconvenience this may be causing and will provide updates as they become available.
Jan 7, 15:40 CST
Investigating - We are receiving reports of intermittent latency and access issues with the Customer Portal. Our teams are currently investigating.
Jan 7, 15:15 CST
Phone Issue
Resolved - This incident has been resolved.
Jan 11, 07:16 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 5, 07:16 CST
Investigating - We are currently investigating reports of an issue with our primary support toll-free number, which began at approximately 9:00 AM central. During this time please email support@appriver.com. Our provider is working on the issue and we expect this to be resolved shortly. We apologize for any inconvenience this may cause.
Jan 4, 10:16 CST
Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021
Jan 7, 2021
Jan 6, 2021

No incidents reported.

Jan 5, 2021
Jan 4, 2021
Jan 3, 2021

No incidents reported.

Jan 2, 2021

No incidents reported.

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