Status Page
All Systems Operational
Customer Portals & User Interfaces Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
Email Security ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Operational
Email Encryption ? Operational
Email Continuity Operational
Web Protection ? Operational
DNS Hosting Plus Operational
Support Infrastructure Operational
AppRiver Phone System Operational
AppRiver Live Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 26, 2019

No incidents reported today.

Mar 25, 2019

No incidents reported.

Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.

Mar 22, 2019

No incidents reported.

Mar 21, 2019

No incidents reported.

Mar 20, 2019
Resolved - Engineering continues to review the logs and monitor the overall Exchange service, but we are currently experiencing no issues with regards to connectivity for Outlook or Mobile devices. We’re still monitoring closely for any anomalies, but the issue has been resolved.
Mar 20, 15:58 CDT
Identified - Engineering has identified the Exchange issue that was impacting Outlook and mobile connections. The appropriate servers and the held up connections have been restarted. At this point, clean Outlook restarts are resolving the issue for most clients. Some mobile users are being prompted to re-enter credentials upon restart, but the connection is fully resolved once authentication has been accomplished.

Engineering has been able to reproduce the issue and continue to work toward a full resolution.
Mar 20, 11:09 CDT
Update - Engineering continues to troubleshoot the issue that is impacting Outlook and mobile connections for our Exchange service. They are still working to narrow the issue down to specific servers and to rule out database issues, but OWA is still unaffected and fully functional. More updates to come.
Mar 20, 09:44 CDT
Update - Exchange users are still experiencing issues with Outlook and mobile connections, but OWA remains fully functional. Our Engineering team continues to investigate and we’ll post more as we continue to work to a resolution.
Mar 20, 09:02 CDT
Update - We are still investigating the Outlook connection issue that is impacting Hosted Exchange. Both PC clients and mobile devices are experiencing the connection issue, but OWA is not affected and is working across the board. We’ll continue to update status as we work through the issue.
Mar 20, 07:57 CDT
Investigating - Some AppRiver customers are reporting issues connecting to their Outlook clients, including both PC and mobile devices. Outlook Web Access (OWA) does not appear to be affected. Our team is investigating the issue and we will report back here as quickly as we have more information.
Mar 20, 06:51 CDT
Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019
Resolved - The reported delays experienced with our Email Security filtering have been fully resolved. Engineering continues to closely monitor and is further investigating the root cause.
Mar 14, 12:05 CDT
Investigating - We are investigating some reported delays that are being experienced with our Email Security filtering service. Delays are not being noticed across the board and our engineering team is investigating.
Mar 14, 09:58 CDT
Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 22:00 CDT
Scheduled - On Wednesday evening (March 13, 2019), we will be migrating datacenters beginning at 2200 (10:00 PM CDT) with the planned completion as of 0800 (8:00 AM CDT) on Thursday morning (March 14, 2019). During this time, the Exchange dashboard in the Customer Portal will be unavailable, as well as DNS Hosting Plus. The Partner Tools site, as well as Partner Power resource center will also be unavailable during the planned migration.
Mar 12, 19:26 CDT
Mar 13, 2019
Resolved - We continue to examine all aspects of this issue both internally, and in conjunction with Microsoft to fully address the underlying cause of the Exchange latency that was experienced by some customers last week. Integrated within that process, we’re still working on the root cause analysis. However, network performance and mail flow remains at optimum levels and we continue to see no customer impacts associated with this issue. Throughout the extended troubleshooting process, we discovered other opportunities for efficiency and we are working to fully incorporate those, as well.

We’re marking the issue as resolved from a customer impact standpoint, but we continue to closely monitor and adjust the Exchange service for performance and efficiency. A root cause analysis will be available once the validation process has been completed.
Mar 13, 12:02 CDT
Update - We continue to monitor the Exchange service for any connectivity issues, but performance is still fully tracking as optimal. So far, the only issues we have discovered have been with a few customers who haven’t restarted their mail client since last week and were still receiving authentication requests. Once the mail client was restarted, all authentication and password prompts cleared. No other negative impacts or latency issues have been identified.

Our engineering team is still working through the validation process and we’ll post more on the final details and the root cause of this issue when that process has been completed.
Mar 11, 12:18 CDT
Monitoring - Over the weekend, our Engineering team made significant progress toward resolving the Exchange latency that was being experienced. Mail flow and CPU performance remains optimal and we are closely monitoring to ensure that connectivity issues with our Exchange service have been fully resolved. We’ll post more on the final details and the root cause of this issue once the complete validation has been accomplished.
Mar 11, 08:10 CDT
Update - Mail flow and message queues remain normal, but random OWA and Outlook timeouts are still occurring, along with intermittent connectivity drops resulting in authentication and password prompts for some Exchange customers. We continue to closely monitor and adjust our Exchange platform in order to counteract any experienced latency. AppRiver Engineering is diligently working with Microsoft to determine the underlying cause for this Exchange issue and will continue to do so throughout the weekend until the issue is identified and fully addressed.

Of course, any change or advancement in status will be posted and shared throughout the weekend – but we won’t post unnecessary updates as long as the status remains the same.
Mar 8, 14:57 CST
Update - Mail flow and message queues remain stable and we are monitoring and adjusting performance as possible in order to counteract any experienced latency, which still may be resulting in intermittent authentication issues, password prompts and possible sluggishness for some of our Exchange users. Engineering personnel from both AppRiver and Microsoft are still actively working to uncover and fully address the root cause of the connectivity issues impacting our Exchange service. More status updates to come as we continue to work towards a full resolution.
Mar 8, 12:10 CST
Update - Mail flow remains normal, but random authentication and password prompts are still occurring and we’re still experiencing brief connectivity issues with Exchange. Our Engineers are still troubleshooting the root cause directly with Microsoft and we will continue to update status as progress is made.
Mar 8, 10:03 CST
Update - Our Engineering team continues to troubleshoot the issue with Microsoft that is impacting Exchange. Mail flow is currently normal, although intermittent latency is still causing authentication and password prompts for some customers. We are still actively working the issue and will continue to post with frequency until the issue is fully resolved.
Mar 8, 07:30 CST
Update - Troubleshooting with Microsoft continues. Mail flow remains normal, although some customers are still experiencing random OWA and Outlook timeouts, as well as intermittent latency with regards to authentication and password prompts. We’re still actively working to resolve the issue and will continue to post more as progress is made towards a resolution.
Mar 7, 15:39 CST
Update - Our Exchange service is still experiencing random connectivity issues in OWA and Outlook, including password prompts and authentication requests for many of our customers. Our Engineering team is working directly with Microsoft to troubleshoot the issue. Additional status updates will be posted as we make progress towards a resolution.
Mar 7, 14:03 CST
Update - Our Engineering team continues to work with Microsoft to fully resolve this issue. Random connectivity delays with password prompts and authentication requests are still occurring, but mail flow is currently normal. We are actively monitoring the issue and will continue to post status updates as progress is made.
Mar 7, 13:19 CST
Update - Exchange continues to experience random connectivity issues, which is resulting in authentication and password prompts for some customers. Experienced delays are still low and we continue to troubleshoot the issue with Microsoft. Next status update to be posted around 1300 CST.
Mar 7, 11:14 CST
Update - Our Exchange service is still experiencing random connectivity issues, but associated delays are lessening. We are working to keep any delays to a minimum and continue to work with Microsoft to troubleshoot the issue. More status updates to come as we continue to work through the issue.
Mar 7, 10:15 CST
Update - Our Exchange service continues to experience delays and connection issues. We have escalated the issue and are working with Microsoft to troubleshoot further. Status will be frequently updated as we continue to work to resolve the issue.
Mar 7, 09:19 CST
Update - Mail flow has remained stable throughout the evening. Our engineering staff continues to troubleshoot and monitor the issue. More information to come as we continue to work through the issue.
Mar 7, 07:25 CST
Update - Mail flow has returned to normal, but we're still troubleshooting the underlying cause of the connectivity issues.
Mar 6, 22:54 CST
Update - We are still investigating the issue impacting Exchange and have temporarily disabled mail flow in stages in order to troubleshoot fully. More info to come as we continue to work through the issue.
Mar 6, 20:53 CST
Update - Mail queues have cleared and performance is improving. Our engineers are still investigating.
Mar 6, 18:42 CST
Update - Mail flow has returned to normal, but we’re still noticing some authentication delays in Outlook and OWA. Our engineering team is still investigating.
Mar 6, 15:51 CST
Investigating - Customers with Exchange services may be experiencing sluggish or non-responsive client connectivity. We are currently investigating.
Mar 6, 14:48 CST
Mar 12, 2019

No incidents reported.