Status Page
Monitoring - The identified issue appears to have been tied to a service not caching the grouping information. The problem has been resolved but we will continue to monitor for the next 24 hours for any further issues surrounding this issue.
Jul 19, 2024 - 10:07 CDT
Investigating - We have multiple reports where admins cannot promote guest users to professional users. Support has verified and is also unable to promote guest users. We will update this status when new information becomes available.
Jul 19, 2024 - 08:08 CDT
Archive Services ? Operational
Information Archive / ZCP Operational
Erado Archiving ? Operational
Legacy Archive / ZixArchive Operational
CloudAlly Backup Operational
Encryption Services Operational
EMP/DeliverySlip Operational
Erado SecureMail (ESM) Operational
Hosted ZixGateway Operational
Hosted SMB Operational
Secure Cloud Email Encryption (AEE/ZEE) Operational
ZixPortal Operational
Customer Portal Interface Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
ZixCentral ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Operational
DNS Hosting ? Operational
Support Infrastructure Operational
Phone System Operational
Live Chat Operational
Support Ticketing System Operational
Threat Protection Operational
Email Threat Protection ? Operational
Zix Protect/Spam Stops Here ? Operational
Email Continuity Operational
Secure Cloud Email Continuity Operational
Legacy Continuty Operational
Datacenter Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 20, 2024

No incidents reported today.

Jul 19, 2024
Resolved - This incident has been resolved.
Jul 19, 07:37 CDT
Identified - To better assist our customers and partners more promptly, we have made some changes to the IVR menu. When calling in, please listen carefully to the dial options.

The updated IVR menu will be active starting on 4/10/2024.

Below is a copy of our updated IVR menu options for your reference:

1. For Threat Protection or Customer Portal Support – Press 1

2. For Encryption, Archive, Social Media capture or Backup Support – Press 2

3. For help with Microsoft Licensing and Support – Press 3

- For Microsoft Domain Verifications, License upgrades, Scheduled reductions, CSP transition & Pending installations - Press 1

- For Microsoft 365 or Hosted Exchange Support – Press 2

4. For Carbonite Support - Press 4

5. For Webroot Support - Press 5

Apr 3, 08:41 CDT
Resolved - This incident has been resolved.
Jul 19, 07:37 CDT
Investigating -

*Please Note before proceeding* - If you are using Email Threat Protection Smarthosting for outbound service, DKIM/DMARC will need to be configured there instead of O365 – see the following link for ETP Smarthosting - Zix | AppRiver Status - DKIM signing for Email Threat Protection



 



Yahoo/Aol and a few other providers recently made some security updates and are beginning to require DKIM/DMARC in addition to SPF. These records would need to be configured with your DNS provider, in order to prevent the rejections, you have received.



Please ensure you have SPF (TXT) record configured first before proceeding with O365 DKIM/DMARC.



 



How to enable/add DKIM:



Generate DKIM keys within the M365 Admin Center -



1. Sign-in through the M365 admin center as a global administrator



2. In the left-hand menu, click on Security under Admin Centers. This will take you to the Microsoft Defender Portal.



3. From there, Under Email & Collaboration - click on Policies and Rules --> Threat policies --> Email Authentication Settings --> DKIM --> Select your Domain and Enable.



4. You can select Generate DKIM Key and it will populate the required CNAME record information



 OR



It will show in the form of an error message when attempting to enable. This error message also contains the needed CNAME records.



***Once you have configured these two CNAME records on your DNS side, please go back to the same location mentioned above in the Microsoft Defender Portal.***



1. M365 admin center --> Security Admin Center (Microsoft Defender Portal) --> Policies and Rules --> Threat policies --> Email Authentication Settings --> DKIM --> Click on Domain and Enable DKIM.



 



***DKIM should now be successfully be enabled.***



 



How to add DMARC:



1. After DKIM is enabled and configured, please contact your DNS provider for assistance with creating a DMARC record.



There is also third-party tools and sites that can be used as a DMARC generator to generate a DMARC record for you. Then you can add the record through your DNS provider.



 



------------



 



For more information regarding both records, please see the articles below.



Set up DKIM to sign mail from your Microsoft 365 domain:



https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dkim-configure?view=o365-worldwide



 



Set up DMARC to validate the From address domain for senders in Microsoft 365:



https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/email-authentication-dmarc-configure?view=o365-worldwide


Mar 11, 10:47 CDT
Resolved - The login issue with EMP has been resolved. The login issue was related to the Azure problems indicated by the notice Microsoft sent. The userid/password functionality remained unaffected.
Jul 19, 06:59 CDT
Update - Issue seems to be related to azure outage in the region. Information on azure outage by MS below

Investigating issues in the Central US region

Impact Statement: Starting at 21:56 UTC on 18 Jul 2024, a subset of customers may experience issues with multiple Azure services in the Central US region including failures with service management operations and connectivity or availability of services.

Current Status: We are aware of this issue and have engaged multiple teams to investigate. As part of the investigation, we are reviewing previous deployments, and are running other workstreams to investigate for an underlying cause. The next update will be provided in 60 minutes, or as events warrant.

Customers with disaster recovery procedures set up can consider trying to take steps to failover their services to another regions, and may consider using programmatic options for this if they experience issues.

https://learn.microsoft.com/azure/architecture/resiliency/recovery-loss-azure-region .

Jul 18, 19:45 CDT
Update - We are continuing to investigate this issue.
Jul 18, 19:44 CDT
Investigating - We are receiving reports that users of the Email Message Privacy/Delivery Slip service is not authorizing users and errors when attempting to login.
Jul 18, 17:55 CDT
Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 22:00 CDT
Scheduled - We will be undergoing Customer Portal maintenance between 10:00PM-12:00AM Central time.

The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com

Jul 16, 12:31 CDT
Jul 17, 2024
Jul 16, 2024

No incidents reported.

Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 19:00 CDT
Scheduled - Our engineers will be performing ZixPortal Load Balancer maintenance. There is no expected interruption of services; users signed on at that time may have to refresh their screen.
Jul 15, 15:51 CDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.