Status Page
All Systems Operational
Customer Portals & User Interfaces Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
Email Security ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Operational
Email Encryption ? Operational
Email Continuity Operational
Web Protection ? Operational
DNS Hosting Plus Operational
Support Infrastructure Operational
AppRiver Phone System Operational
AppRiver Live Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 15, 2019

No incidents reported today.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019
Resolved - This incident has been resolved.
Jun 12, 13:03 CDT
Update - Our team is continuing to monitor the queues.
Jun 4, 15:52 CDT
Update - Progress has been made, however, we are continuing to monitor the issue. This page will be updated with more information as soon as we have it.
Jun 4, 11:28 CDT
Update - InvestigatingĀ - Some AppRiver customers are reporting mail flow delays. Our team is investigating and we will report back here with more information as we have it.
Jun 4, 10:19 CDT
Monitoring - AppRiver's engineering team discovered that DNS resolution issues were causing the mail delays experienced earlier today. They have now pushed out a fix and mail is flowing normally. The team will continue to monitor mail flow to ensure there are no lingering issues.
May 31, 15:32 CDT
Update - Our team has rolled back a recent software update and mail flow appears to be stabilized. However, our engineers are investigating further to rule out other possible causes.
May 31, 13:33 CDT
Update - Our engineers are still working to resolve the mail flow delays that have been reported by some of our customers. So far, the issue appears to be unrelated to the earlier delays. We will update here when we have more information.
May 31, 12:31 CDT
Investigating - Some AppRiver customers are reporting mail flow delays. Our team is investigating and we will report back here with more information as we have it.
May 31, 11:43 CDT
Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019
Resolved - The Web Protection interface in the Customer Portal and the VPT client service have been fully restored.

However, malware and web protection for any customer networks was never in any degraded status and remained fully effective throughout.
Jun 6, 10:56 CDT
Investigating - We are investigating an issue that is preventing Admin access to the Web Protection interface in the Customer Portal. The VPT client service is also being affected.

Any customer networks remain fully protected as malware and web protection is functioning normally.

More info to come as we work to resolve the issue.
Jun 6, 07:46 CDT
Jun 5, 2019

No incidents reported.

Jun 3, 2019

No incidents reported.

Jun 2, 2019

No incidents reported.

Jun 1, 2019

No incidents reported.