Update - We are currently triaging a hot fix to rectify this issue. When we have a confirmed ETA on deployment, we will update this status page. We apologize for any inconvenience this may be currently causing.
Jun 02, 2023 - 20:25 CDT
Identified - We are working on resolving an issue where sporadic partner accounts are not able to Guest Admin their customers. We apologize for any inconvenience this may currently be causing.
May 31, 2023 - 12:42 CDT
Update - We are currently triaging a hot fix to rectify this issue. When we have a confirmed ETA on deployment, we will update this status page. We apologize for any inconvenience this may be currently causing.
Jun 02, 2023 - 20:25 CDT
Identified - We have identified an issue in which some admin and users are unable to view their quarantine in the Customer Portal. We are working on resolving this as soon as possible.
May 31, 2023 - 14:49 CDT
Resolved -
We have confirmed all systems are functioning as normal. We apologize for any inconvenience this may have caused.
Jun 3, 08:24 CDT
Monitoring -
We have confirmed services have returned to operational status and will continue to monitor. We apologize for any inconvenience this may have caused.
Jun 2, 22:53 CDT
Identified -
We are working with our vendor to rectify the issue with our Support Tools/Ticketing system site being unreachable. We apologize for any inconvenience this may be causing. For immediate assistance please call to our Toll Free number (888-576-4949).
Jun 2, 19:06 CDT
Jun 2, 2023
Unresolved incidents: Admin/Users unable to view Quarantine in Customer Portal, Partner portal redirecting issue for Guest Admin.
Resolved -
We have resolved the 403 errors when navigating through our CP. We apologize for any inconvenience this may have caused.
May 31, 12:30 CDT
Investigating -
We are investigating sporadic reports of our Customer Portal giving a 403 permissions error when access the ETP tab/Users list. We apologize for any inconvenience this may be currently causing.
May 31, 08:40 CDT
Completed -
The scheduled maintenance has been completed.
May 21, 06:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 02:00 CDT
Scheduled -
We will be applying an emergency hotfix to the ZixPortal system. ZixPortal users signed on at the time of the hotfix application will be required to re-logon.
May 19, 09:45 CDT