Status Page
Monitoring - We are excited to announce a new and improved way to order products and bundles for your customers! This release includes ordering features that will save you time, an order history page and to see all your customers subscriptions in one spot, and a customer event calendar to see when subscriptions or trials are expiring. Learn more about these exciting enhancements by watching this product video.

https://securecloud.hubs.vidyard.com/watch/rWTSjEXMy3V2bLs9Se252S

Aug 15, 2024 - 08:59 CDT
Archive Services ? Operational
Information Archive / ZCP Operational
Erado Archiving ? Operational
Legacy Archive / ZixArchive Operational
CloudAlly Backup Operational
Encryption Services Operational
EMP/DeliverySlip Operational
Erado SecureMail (ESM) Operational
Hosted ZixGateway Operational
Hosted SMB Operational
Secure Cloud Email Encryption (AEE/ZEE) Operational
ZixPortal Operational
Customer Portal Interface Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
ZixCentral ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Operational
DNS Hosting ? Operational
Support Infrastructure Operational
Phone System Operational
Live Chat Operational
Support Ticketing System Operational
Threat Protection Operational
Email Threat Protection ? Operational
Zix Protect/Spam Stops Here ? Operational
Email Continuity Operational
Secure Cloud Email Continuity Operational
Legacy Continuty Operational
Datacenter Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ZixPortal System Updates Oct 13, 2024 02:00-04:00 CDT
Our engineers will be applying security updates to the secure messaging systems during our regular maintenance timeframe. During this time, there is no expected interruption of service; secure message portal users may have to logon again if they were using the system at the time of the update.
Posted on Oct 04, 2024 - 13:12 CDT
Datacenter Upgrades Oct 19, 2024 08:00-16:00 CDT
OpenText engineers will be performing upgrades to the data center core routers. During this time, services will continue to operate but customers logged in during this time may have to login again after a cut over.
Posted on Oct 04, 2024 - 14:47 CDT
Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024
Resolved - Microsoft has resolved this incident.
Oct 11, 08:27 CDT
Monitoring - Updated from Microsoft:

We’ve applied a configuration update and our testing indicates that this action has successfully mitigated impact. However, affected users will need to take action to apply the changes we’ve made and remediate the problem:

- Outlook client and app users should restart their client or app to apply our changes. Outlook desktop client users may need to perform this action twice due to caching issues.

- Outlook on the web users should refresh their sessions. If that does not mitigate the issue, users are encouraged to clear their browser cache and refresh their Outlook on the web session.

Oct 10, 13:44 CDT
Update - We are continuing to investigate this issue.
Oct 10, 12:26 CDT
Investigating - Service Alert posted by Microsoft:

Users may notice Outlook using an increased amount of system resources, causing the client to freeze or crash.

Impact is predominately to the Outlook client, though users of any connection method including Outlook on the web and Outlook mobile apps may be affected.

Our investigation is presently focused on an issue affecting a separate portion of our service infrastructure as the likely cause of impact. We’re working on a potential solution and are preparing to apply a targeted configuration update that we suspect will alleviate the impact.

Oct 10, 12:26 CDT
Resolved - Microsoft has resolved this incident.
Oct 11, 08:25 CDT
Monitoring - Posted by Microsoft:

Users' calls routed through Auto attendants and Call queues within Microsoft Teams may have failed.

Any user who attempted to make calls routed through Auto attendants and Call queues within Microsoft Teams may have been impacted.

Root cause - Auto attendant and Call queue call routed call requests were being routed to an unhealthy portion of service infrastructure, resulting in impact.

Update - We've routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that impact has been remediated.

Oct 10, 13:43 CDT
Oct 10, 2024
Oct 9, 2024

No incidents reported.

Oct 8, 2024
Resolved - All backlogs of emails have been delivered. We do apologize for any inconvenience.
Oct 8, 06:18 CDT
Update - A fix was put into place seems to have addressed the delays. No new emails should be delayed however the ones that were backlogged during the high severity issue are starting to process out to the intended recipient. We will keep this alert in monitoring and once all queues are cleared we will resolve. If you have current examples that are still delayed it is encouraged to contact support.
Oct 7, 15:14 CDT
Monitoring - More servers were brought into the mix to handle all NEW email traffic. The servers having the issue have been removed from the pool of accepting new emails to allow them to process the email on them. Investigation continues to determine what caused the problem.
Oct 7, 14:38 CDT
Update - The investigation into the resolution is still on-going.
Oct 7, 13:24 CDT
Identified - Our engineers have identified the cause of the delays in emails. They are investigating how to resolve it. More updates to come as they become available. We have raised the severity of the issue.
Oct 7, 12:04 CDT
Investigating - We have been made aware of email delays in our Secure cloud Encryption servers. We have raised a high severity and are investigating. We will update this alert as we get more information from our backend engineers.
Oct 7, 10:14 CDT
Oct 7, 2024

Unresolved incident: Introducing a simplified ordering process.

Oct 6, 2024
Completed - The scheduled maintenance has been completed.
Oct 6, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 21:00 CDT
Scheduled - Our network engineers are performing upgrades to the data center load balancers to meet PCI compliance. During this timeframe there is no expected interruption of services and customers may experience a blip during cutovers.
Oct 4, 13:10 CDT
Oct 5, 2024
Oct 4, 2024

No incidents reported.

Oct 3, 2024
Resolved - Good Morning,

Our engineers have monitored the network and traffic throughout the night, and everything is stable. All queues cleared and message traffic was back to normal by 9:20pm CST.

Oct 3, 07:48 CDT
Update - The service is restored following the commercial vendor (Lumens) bringing the circuit up after completion of repairs at 20:07 Central Time. Portals have been verified to be accessible and mail queues are being consumed quickly.
Oct 2, 20:38 CDT
Monitoring - The commercial vendor has completed their repairs. We will continue to monitor this for the next 12 hours and mark this status as resolved if no issues resurface.
Oct 2, 20:15 CDT
Update - The commercial vendor has updated our team that they are repairing the circuit. Our engineers are still working on the rerouting of traffic.
Oct 2, 20:01 CDT
Update - Our team has received an update from the commercial vendor and there is a fiber circuit cut in Alabama. The commercial vendor is giving a 2-hour ETA. Our engineers will continue the work on the reroute to hopefully restore the connection before the 2 hours.
Oct 2, 19:02 CDT
Update - Our engineers are still working on the circuit issue with the commercial vendor as well as they are working on the backend rerouting.
Oct 2, 18:53 CDT
Identified - Our engineering team has located the issue and are actively working to resolve the issue.
Oct 2, 17:46 CDT
Investigating - We are investigating an issue with the ZixPortal's not loading and have raised a high severity issue. The engineers are investigating as to what has occurred and are diligently working to resolve the issue.
Oct 2, 16:14 CDT
Oct 2, 2024
Resolved - There was a delay in message ingestion in the ZixMT DLP system that prevented messages from showing up in DLP reporting and with messages being delayed for outbound processing. The issue has been resolved.
Oct 2, 16:11 CDT
Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.