Status Page
All Systems Operational
Secure Cloud Platform Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Operational
Email Security ? Operational
Email Encryption Operational
Email Continuity Operational
Archive Operational
DNS Hosting Plus Operational
Support Infrastructure Operational
AppRiver Phone System Operational
AppRiver Live Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 30, 2021

No incidents reported today.

Nov 29, 2021
Resolved - Our 2FA provider has confirmed the issue is resolved. We apologize for the inconvenience this may have caused.
Nov 29, 15:55 CST
Identified - We have identified an issue with 2FA codes being delays. Our SMS provider is aware and actively working to resolve this issue. We apologize for the inconvenience this may currently be causing.
Nov 29, 11:54 CST
Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Resolved - Hello,

The issue with the encryption DLP system has been resolved.

We do apologize for the inconvenience this is caused.
Nov 23, 13:00 CST
Identified - The issue has been identified and a fix is being implemented.
Nov 23, 09:04 CST
Investigating - Hello,

We are aware of the issues with the encryption DLP system and our engineers are looking into the issue.

We do apologize for the inconvenience this is causing.

Thank you
Zix|Appriver Support
Nov 23, 09:03 CST
Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Resolved - This has been resolved.
Nov 19, 15:57 CST
Monitoring - We have identified the issue and a resolution is in place. We are currently monitoring the issue. We do apologize for the inconvenience and appreciate your patience.
Nov 19, 08:43 CST
Investigating - We are currently investigating reports of blank pages in the Partner area of the Customer Portal for some customers. We do apologize for the inconvenience and appreciate your patience while we work to resolve the issue. Updates will be posted to our status page as we have them.
Nov 19, 06:23 CST
Resolved - Issue was resolved.
Nov 19, 07:23 CST
Identified - Currently some customers / partners can't subscribe products or change the quantity of licenses through the portal. Our team is currently working to resolve this issue and will post as we have updates. We apologize for any inconvenience.
Nov 8, 04:24 CST
Nov 18, 2021

No incidents reported.

Nov 17, 2021
Resolved - Microsoft 365 suite service alert

Incident information
Title: Users in North America may have noticed delays when accessing or using features in multiple Microsoft 365 services
ID: MO298793

Status
Service Restored

Details
Title: Users in North America may have noticed delays when accessing or using features in multiple Microsoft 365 services

User Impact: Users in North America may have noticed delays when accessing or using features in multiple Microsoft 365 services.

More info: Impacted services included but may have not been limited to:
Exchange Online
SharePoint Online
Microsoft Teams

Final status: We corrected the identified network configuration issue to restore traffic flow to healthy levels.

Scope of impact: Users connecting through North America region may have been affected by this issue.

Start time: Wednesday, November 17, 2021, at 7:38 PM UTC

End time: Wednesday, November 17, 2021, at 10:02 PM UTC

Root cause: A recent Border Gateway Protocol (BGP) configuration change inadvertently caused an unexpectedly high influx of networking traffic to a subset of Azure infrastructure, causing congestion that led to delays for users accessing Microsoft 365 services.

Next steps:
- We're reviewing our monitoring services to look for ways to reduce detection time and more quickly restore service.

Thank you,
The Microsoft team
Nov 17, 17:18 CST
Update - Microsoft 365 suite service alert

Incident information
Title: Users in North America may notice delays when accessing or using features in multiple Microsoft 365 services
ID: MO298793

Status
Service Degradation

Details
Title: Users in North America may notice delays when accessing or using features in multiple Microsoft 365 services

User Impact: Users in North America may notice delays accessing or using features in multiple Microsoft 365 services.

More info: Impacted services include but may not be limited to:
Exchange Online
SharePoint Online
Microsoft Teams

Current status: We're analyzing system logs to identify the full scope of impact and to determine the next steps in the investigation.

Scope of impact: Users connecting through the North America region may be affected by this issue.

Next update by: Wednesday, November 17, 2021, at 10:30 PM UTC

Thank you,
The Microsoft team
Nov 17, 15:45 CST
Investigating - Microsoft 365 suite service alert

Advisory information
Title: Users in North America may notice delays when accessing or using features in multiple Microsoft 365 services
ID: MO298793

Status
Investigating

Details

Title: Users in North America may notice delays when accessing or using features in multiple Microsoft 365 services

User Impact: Users in North America may notice delays accessing or using features in multiple Microsoft 365 services.

More info: Impacted services include but may not be limited to:
Exchange Online
SharePoint Online
Microsoft Teams

Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.

Thank you,
The Microsoft team
Nov 17, 15:26 CST
Nov 16, 2021
Resolved - This incident has been resolved.
Nov 16, 06:56 CST
Update - We are continuing to investigate this issue.
Nov 4, 13:18 CDT
Investigating - Title: Some users may experience intermittent failures when accessing various My Apps functionality

IS296131, Identity Service

User impact: Users may experience intermittent failures when accessing various My Apps functionality.

More info: Users attempting to load My Apps functionality may experience failures or see errors when attempting the following functions:

-Single sign on applications
-Registering for multifactor authentication
-Self-service password reset
-Performing self-service management of groups
-Accepting terms of use agreements

As a viable workaround, user may refresh to alleviate the impact.

Current status: We've identified that a recent change intended to validate the Microsoft Authentication Library (MSAL) and Active Directory Authentication Library (ADAL) libraries unexpectedly resulted in a code regression. We've connected the service to an alternate Azure infrastructure that doesn’t have the recent change to potentially remediate impact.

Scope of impact: Your organization is affected by this event, and some users may experience intermittent failures when loading various My Apps functionality.

Start time: Wednesday, November 3, 2021, 10:20 AM (3:20 PM UTC)

Root cause: A recent change intended to validate the Microsoft Authentication Library (MSAL) and Active Directory Authentication Library (ADAL) libraries in Azure unexpectedly resulted in a code regression.

Next update by: Wednesday, November 3, 2021, 1:30 PM (6:30 PM UTC)
Nov 3, 12:38 CDT