Status Page
Identified - September 28, 2022 1:14 AM
Title: Some users' and delegates' shared calendars may not sync new events in Exchange Online through any connection method

User Impact: Users' and delegates' shared calendars may not sync new events in Exchange Online through any connection method.

More info: We've received some reports that removing and re-adding the shared calendar for affected users may work as a temporary solution.

Current status: Our process of reverting the change in our testing environment has been delayed due to a configuration issue. Once the testing has been completed and validated, we'll begin rolling back the offending change to remediate impact.

Scope of impact: This issue affects some users' and delegates' shared calendar syncs within any Exchange Online connection method.

Next update by: Wednesday, September 28, 2022, 11:30 AM (4:30 PM UTC)

Sep 28, 2022 - 06:16 CDT
Investigating - Some users' and delegates' shared calendars may not sync new events in Exchange Online through any connection method
ID: EX439553

Status
Service Degradation

Impacted services
Exchange Online

Details
Title: Some users' and delegates' shared calendars may not sync new events in Exchange Online through any connection method

User Impact: Users' and delegates' shared calendars may not sync new events in Exchange Online through any connection method.

More info: We've received some reports that removing and readding the shared calendar for affected users may work as a temporary solution.

Current status: We've received reports from some affected users and delegates that their shared calendars aren't syncing new events in Exchange Online through any connection method. Our investigation indicates that a recent service update may be responsible for impact, and we're validating if reverting this change within our internal test environment successfully remediates impact.

Scope of impact: This issue affects some users' and delegates' shared calendar syncs within any Exchange Online connection method.

Next update by: Tuesday, September 27, 2022, at 6:00 PM UTC

Thank you,
The Microsoft team

Sep 27, 2022 - 13:39 CDT
Update - We are continuing to monitor for any further issues.
Sep 27, 2022 - 13:41 CDT
Update - Monitoring - Microsoft has announced deprecation, or sunsetting, of legacy authentication protocols (Basic Authentication), beginning October 1, 2022. Basic authentication has been replaced with Modern Authentication, which supports Multi-Factor Authentication for enhanced security.

IMPORTANT:
What does this mean for your organization?

It is very unlikely your organization will be affected by the change as this is a phased rollout that has been occurring over a few years.
* Modern Authentication is already enabled by default for all Office 365 tenants.
* All versions of Outlook and Office that are still supported today support the use of Modern Authentication.
* All modern mobile devices, including iPhones and other iOS devices, as well as Android devices including Samsung and Motorola devices, support Modern Authentication in their native email client applications (including the Gmail app for all modern Android devices).
* Outlook for iOS and Android supports Modern Authentication and is the recommended email client for mobile devices
* While IMAP and POP protocols now support modern authentication, this is intended for continued use of third-party applications. Microsoft recommends the use of Outlook on the Web (OWA) over POP or IMAP in mail client applications, including Microsoft Outlook desktop applications, for end users email client access.
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online#pop-imap-and-smtp-auth

* AD Connect supports Modern Authentication for organizations with hybrid identity management.

There are a limited number of scenarios where an organization may have client applications that still use Basic authentication which could be affected. We have provided step by step instructions with links to resources for administrators to identify potentially affected applications and users in the following KB article for your reference:
https://support.zixcorp.com/app/answers/detail/a_id/1781

Microsoft has provided updates on this topic in a series of blog posts over the past few years to help administrators prepare for these changes to enhance security of Office 365 services and applications.
The official documentation including the announcement and resources to ensure your organization is prepared can be found here:
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online

To check out the latest blog post from Microsoft on this topic please refer to the following:
https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-may-2022/ba-p/3301866

This WILL NOT affect domains that are on our Hosted Exchange (Hex) platform.

Sep 12, 2022 - 11:33 CDT
Update - We are continuing to monitor for any further issues.
Aug 25, 2022 - 14:39 CDT
Monitoring - Microsoft has announced deprecation, or sunsetting, of legacy authentication protocols (Basic Authentication), beginning October 1, 2022. Basic authentication has been replaced with Modern Authentication, which supports Multi-Factor Authentication for enhanced security.

IMPORTANT:
What does this mean for your organization?

It is very unlikely your organization will be affected by the change as this is a phased rollout that has been occurring over a few years.
* Modern Authentication is already enabled by default for all Office 365 tenants.
* All versions of Outlook and Office that are still supported today support the use of Modern Authentication.
* All modern mobile devices, including iPhones and other iOS devices, as well as Android devices including Samsung and Motorola devices, support Modern Authentication in their native email client applications (including the Gmail app for all modern Android devices).
* Outlook for iOS and Android supports Modern Authentication and is the recommended email client for mobile devices
* While IMAP and POP protocols now support modern authentication, this is intended for continued use of third-party applications. Microsoft recommends the use of Outlook on the Web (OWA) over POP or IMAP in mail client applications, including Microsoft Outlook desktop applications, for end users email client access.
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online#pop-imap-and-smtp-auth

* AD Connect supports Modern Authentication for organizations with hybrid identity management.

There are a limited number of scenarios where an organization may have client applications that still use Basic authentication which could be affected. We have provided step by step instructions with links to resources for administrators to identify potentially affected applications and users in the following KB article for your reference:
https://support.zixcorp.com/app/answers/detail/a_id/1781

Microsoft has provided updates on this topic in a series of blog posts over the past few years to help administrators prepare for these changes to enhance security of Office 365 services and applications.
The official documentation including the announcement and resources to ensure your organization is prepared can be found here:
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online

To check out the latest blog post from Microsoft on this topic please refer to the following:
https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-may-2022/ba-p/3301866

This will not affect domains that are on our Hosted Exchange (Hex) platform.

Aug 03, 2022 - 10:08 CDT
Monitoring -
Discontinuation of PST Export Service - 8/31

Effective August 31, 2022, AppRiver will no longer provide services for on-demand PST exports. We do want to note that customers still have many options in performing this service either via our products or themselves. One option is to add our CloudAlly service to their account. Additionally, customers have the option to create the exports themselves. We have a number of KnowledgeBase articles on that topic including the following:


How do I export a PST File From Office 365 using eDiscovery?
How do I export a PST File by Date Range from Outlook 2013/2016?
How do I export PST File from Outlook 2013/2016?
How do I export data to a .pst file in Outlook 2013?



Additionally, Microsoft provides a guide for creating them from O365:

Export or backup email, contacts, and calendar to an Outlook .pst file



And if you are using macOS:

Export items to an archive file in Outlook for Mac



Please contact your account representative for any questions regarding this change and/or the Cloud Ally product.


Aug 16, 2022 - 12:21 CDT
Monitoring - What changes is occurring?
On October 1st 2022, Hosted Exchange will be disabling TLS 1.0 and TLS 1.1 and moving all of our online services to TLS 1.2.

How does this affect me?
As of October 1, 2022, Hosted Exchange will no longer support TLS 1.0 and 1.1. By October 1, 2022, all client and browser combinations should use TLS version 1.2 (or a later version) to ensure connection without issues to our services. This may require updates to certain clients and browser combinations. If you do not update to TLS version 1.2 (or later) by October 1, 2022, you may experience issues when connecting to Hosted Exchange. If you experience an issue related to the use of an old TLS version after October 1, 2022, you will be required to update to TLS 1.2 as part of the resolution.

What do I need to do to prepare for this change?
We recommend you proactively address weak TLS usage by removing TLS 1.0/1.1 dependencies in your environments and disabling TLS 1.0/1.1 at the operating system level where possible. Clients using Outlook 2010 for Windows or Outlook 2011 for Mac will need to change to be replaced with newer versions. Clients using Outlook 2013 SP1 (or higher), Outlook 2016 for Mac will need to ensure that they are up to date. Windows 7 users can use TLS 1.2 client applications and browsers if changes are made using the following Microsoft guidance at Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com).

Jul 14, 2022 - 16:13 CDT
Update - We have updated our plan of roll out to be March 8th at 9 AM CST.
Mar 07, 2022 - 13:01 CST
Monitoring -

As a security update to help combat spoofing and unauthorized email, we are making improvements to our Relay Server (relay.appriver.com) on March 1st, 2022. This server was mainly used for alerting or scan to email systems.


The security update will be an SPF record validation on incoming connections to our relay server. The SPF record check will verify the sending IP address is listed in the domain's SPF record. We understand this improvement will require many customers to add their sending IP address to their SPF record. The Set Up a SPF Record for AppRiver Hosted Services article provides more information on setting up an SPF record for Zix|Appriver services. An example of an valid SPF record is below.


Example: "v=spf1 include:edgepilot.com ip4:1.2.3.4 ∼all"


For O365 customers, you will need to use one of the options described in the How to set up a device or application to send using M365 article as O365 is not permitted to use the relay server and can lead to being blocked.


Feb 16, 2022 - 13:25 CST
Update - We have reverted the SPF security update for now. We are planning on implementing this in a future security update to our relay server. We recommend anyone using our relay server to update their SPF to include the IP of the application/software to avoid future issues.
Feb 03, 2022 - 11:24 CST
Update - We have scheduled this change to go into effect Feb 1st, 2022 (Tuesday). Please ensure your SPF records are correctly listing your IP's you will connect from to ensure no issues with use of our Relay Server.
Jan 26, 2022 - 11:50 CST
Update - We are updating our security settings for our Relay Server which is normally used for scan-to-email systems. We are implementing an SPF check on incoming connections to ensure the sender of the email is validity listed in their SPF records. Any customer using relay will need to follow the guide below and update their SPF to include their sending IP in their SPF. This will be in the format of "v=sp1 ip4:1.2.3.4 -all" as an example. The below article will go over this as well. If you have any questions please reach out to support via ticket to support@appriver.com


SPF Update

Jan 24, 2022 - 08:48 CST
Identified - We are updating our security settings for our Relay Server which is normally used for scan-to-email systems. We are implementing an SPF check on incoming connections to ensure the sender of the email is validity listed in their SPF records. Any customer using relay will need to follow the guide below and update their SPF to include their sending IP in their SPF. This will be in the format of "v=spf1 include:edgepilot.com ip4:1.2.3.4 -all" as an example. The below article will go over this as well. If you have any questions please reach out to support via ticket to support@appriver.com


SPF Update

Jan 24, 2022 - 08:47 CST
Monitoring - We will continue to monitor as our teams work through the intermittent issues with the Customer Portal login page failing to load properly. We apologize for the inconvenience and appreciate your patience as we work to fully resolve the issue.
Mar 14, 2022 - 10:22 CDT
Investigating - We are currently investigating an intermittent issue with the Customer Portal login page failing to load properly. We do apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
Mar 14, 2022 - 08:59 CDT
Identified - Secure Cloud is experiencing intermittent issues ordering and migrating Microsoft products. This is due to several factors including:

1. Microsoft Partner Center API outages and instability due to high order volumes
2. Microsoft's rollout for the ordering changes (discontinuation of Legacy CSP ordering)

Due to the issues, some of the behavior you may experience includes:

1. Inability to access the O365 licensing page
2. Longer than expected completion time for Microsoft orders
3. Issues with management of O365 licensed users

This is our highest priority. We are actively working with Microsoft to mitigate and eliminate these issues as soon as possible.

Mar 10, 2022 - 16:03 CST
Monitoring - Below is the link to our statement about concerns with the conflict in Ukraine.

https://blogs.opentext.com/opentext-corporate-statement-concerning-the-conflict-in-ukraine/

Mar 07, 2022 - 08:12 CST
Monitoring - As of 10:45 PM Central Time on Wednesday, December 15th, 2021, we have reviewed all of our production systems, corporate internal IT systems, and all relevant third-party software for the presence of Log4j vulnerabilities as described by the vendor, and we have completed all vendor-recommended remediations with respect to those systems and third-party software.

We have also completed a review of our supported on-site (on-prem) products and found no Log4j vulnerabilities as described by the vendor in any of those products.

We also continue to monitor our systems (which does not include customer-premise products) for the purpose of detecting certain exploits known to leverage the Log4j vulnerability.

Dec 16, 2021 - 21:15 CST
Secure Cloud Platform Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Degraded Performance
Email Security ? Operational
Email Encryption Operational
Email Continuity Operational
Archive Operational
DNS Hosting Plus Operational
Support Infrastructure Operational
AppRiver Phone System Operational
AppRiver Live Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 29, 2022

No incidents reported today.

Sep 28, 2022

Unresolved incident: Exchange Online Service Alert - Calendars and Delegates.

Sep 27, 2022
Resolved - This incident has been resolved.
Sep 27, 13:37 CDT
Identified - September 21, 2022 12:47 PM
Title: Users may be unable to access their mailboxes' calendars from the Outlook desktop client or Outlook on the web

User Impact: Users may be unable to access their mailboxes' calendars from the Outlook desktop client or Outlook on the web.

More info: While we're focused on remediation, users that have access to Outlook mobile can use this connection method to bypass the problem.

Current status: Validation of the fix is ongoing and we expect to have a better understanding of the timeline for impact resolution by our next update. While this is ongoing, we’re continuing to work with affected users to collect additional Fiddler trace logs and confirm the steps to reproduce the impact, which will help us confirm that our impending fix will fully address the impact.

Scope of impact: This issue may impact any user attempting to access their mailboxes’ calendars via the Outlook desktop client or Outlook on the web.

Root cause: A service update has introduced a permissions issue that may be preventing users from accessing their mailboxes’ calendars via the Outlook desktop client and Outlook on the web.

Next update by: Thursday, September 22, 2022, 2:00 PM (7:00 PM UTC)

Sep 21, 13:47 CDT
Investigating - Users may be unable to access their mailboxes' calendars from the Outlook desktop client or Outlook on the web
ID: EX435256


Status
Service Degradation

Impacted services
Exchange Online

Details
Title: Users may be unable to access their mailboxes' calendars from the Outlook desktop client or Outlook on the web

User Impact: Users may be unable to access their mailboxes' calendars from the Outlook desktop client or Outlook on the web.

More info: While we're focused on remediation, users that have access to Outlook mobile can use this connection method to bypass the problem.



Current status: We've identified a service update that has introduced a permissions issue which may be impacting user access to the Exchange Online calendar. We've developed and are internally validating a fix that we're expecting will remediate the impact. We'll provide a fix deployment timeline once available.



Scope of impact: This issue may impact any user attempting to access their mailboxes’ calendars via the Outlook desktop client or Outlook on the web.



Root cause: A service update has introduced a permissions issue that may be preventing users from accessing their mailboxes’ calendars via the Outlook desktop client and Outlook on the web.



Next update by: Wednesday, September 21, 2022, at 7:00 PM UTC

The Microsoft Team

Sep 21, 07:27 CDT
Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.