Update - We continue to work with Microsoft on the issue, but in the interim have enacted more efficiencies that have reduced server load and the number of users per server in order to counteract any customer impacts.
We will provide further updates as the solution with Microsoft progresses.
Sep 3, 09:21 CDT
Update - We continue to work with Microsoft on a patch for the experienced Outlook disconnect issue. The network maintenance performed over the weekend helped mitigate some experienced disconnects. However, users may still be experiencing random isolated disconnects and we continue to work towards a resolution.
Aug 27, 12:14 CDT
Investigating - A few of our Exchange users may have experienced Outlook disconnects. Our Exchange engineers have identified an internal test that is failing a health check and are investigating further.
Aug 9, 13:31 CDT
Completed -
The scheduled maintenance has been completed.
Sep 14, 20:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:00 CDT
Update -
In addition to Email Continuity connectivity during the planned 12-hour maintenance period, our Web Protection service will be impacted during the migration. Also, new Web Protection and Endpoint Protection clients will not be able to be downloaded from the Customer Portal until the maintenance period has been completed. We apologize for any inconvenience this may cause.
Sep 13, 12:39 CDT
Scheduled -
During the planned 12-hour maintenance period this weekend, we will be migrating our US-based Email Continuity Service (ECS) to a different datacenter. During the affected time, all connectivity to the service will be impacted, but will be restored once the move has been completed. Any messages for ECS mailboxes will be queued during the move and released once the service is back online.
Sep 11, 15:39 CDT