Investigating - We are currently investigating an issue with some customers reporting mail flow delays. Our engineering and development teams are investigating the issue.
Dec 2, 10:30 CST
Monitoring - The mail queue rescan was completed and released any valid mail that was held erroneously. We understand the importance of timely mail flow and sincerely apologize for any inconveniences this may have caused. We will continue to monitor performance throughout the day,
Dec 2, 07:25 CST
Update - Our team continues to monitor and test the the actions put in place to correct this issue. They expect to begin a process of starting a re-scan for messages that may have been held erroneously to release valid mail.
Dec 1, 14:27 CST
Identified - We are continuing to monitor actions our development and engineering team have put in place to correct issues with mail flow. Once testing has been completed the previously mentioned re-scan of messages that may have been held erroneously will take place. We appreciate your patience and will update again in 2 hours.
Dec 1, 11:09 CST
Investigating - Our Development and Engineering teams have identified a mail flow issue for some customers. Corrective action has been taken and they are currently verifying that it has resolved the issue.
Once verified, we will run a re-scan of messages - this will allow messages erroneously shown as deleted or held to be delivered from the past 3 days.
Dec 1, 10:19 CST
Resolved -
This issue has been resolved. Green.ch datacenter reported at 15:36 p.m., a malfunction was registered on their network systems. Several green services were affected. The technicians there resolved the issue at approximately 16:10 p.m.
Nov 19, 11:14 CST
Identified -
It has been identified that a local Green.ch datacenter is having an interruption with its services. They are currently working to correct the issue.
Nov 19, 11:08 CST
Investigating -
We are currently investigating issue with some EMEA customers seeing connecting issue. Our engineers are investigating the issue with the data center and local ISP's.
Nov 19, 10:19 CST