Status Page
Monitoring - Our engineers have deployed a fix and users should be able to access the Customer Portal at this time. We apologize for any inconvenience and will continue to monitor the situation.
Oct 21, 22:49 CDT
Investigating - We are currently investigating an issue where some users may not be able to reach the Customer Portal. We will provide more details as they become available.
Oct 21, 22:02 CDT
Secure Cloud Platform Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Operational
Email Security ? Operational
Email Encryption Operational
Email Continuity Operational
Archive Operational
DNS Hosting Plus Operational
Support Infrastructure Operational
AppRiver Phone System Operational
AppRiver Live Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 24, 2021

No incidents reported today.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021
Resolved - We are continuing to monitor and further performance improvements are being implemented, but the excessive lag times have been corrected.
Oct 21, 12:03 CDT
Update - We are continuing to monitor for any further issues.
Sep 15, 07:49 CDT
Update - We have implemented a fix, but it did not completely address all performance issues. Additional fixes are being worked on to be delivered over the course of the coming weeks. We will continue monitoring to identify and correct any additional issues causing latency.
Sep 2, 14:59 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 10:07 CDT
Investigating - We are currently investigating issues with our Customer Portal that is affecting a subset of customers. The symptoms would be general slowness of loading the Customer Portal for users as they navigate through the portal. Currently we have narrowed this down to user’s location in the European region
Jun 3, 08:01 CDT
Resolved - Our monitoring shows the Microsoft issues to be resolved.
Oct 21, 12:01 CDT
Monitoring - Our Engineers have worked with Microsoft to implement a fix to resolve this issue. Subsequent monitoring has indicated that this issue has been resolved. Our team has implemented additional monitoring for processing to proactively address future issues. We will actively monitor, and we sincerely apologize for any inconvenience.
Sep 2, 14:50 CDT
Identified - We are actively working with Microsoft on this issue and they have verified and confirmed the issue. Microsoft has a planned deployment to address this issue, but the date is tentatively set to the first week in July 2021.

In the interim, Microsoft has created an alert system to address these issues proactively as well to help mitigate issues until the deployment is complete.
Jun 21, 17:05 CDT
Investigating - We are currently investigating Office 365 automatic mode licensing within the customer portal. This is only affecting our European region at this time. We do apologize for the inconvenience and appreciate your patience. We will update status as we receive more information.
Jun 4, 10:11 CDT
Oct 20, 2021
Resolved - This incident has been resolved.
Oct 20, 15:20 CDT
Monitoring - Summary:
On August 27, 2021, we learned of vulnerabilities with Microsoft’s Azure Cosmos DB that was discovered by the Wiz research team. The issue is described at https://chaosdb.wiz.io/ . Wiz explains how, “If the database is not internet facing then the data cannot be accessed remotely.” Microsoft’s notice to customers states, “Azure Cosmos DB accounts with a vNET or firewall enabled are protected by additional security mechanisms that prevent risk of unauthorized access.”

Microsoft has not notified Zix that it has been impacted. Zix’s use of Cosmos DB is not internet facing and has security enabled around it. Moreover, we have found no evidence of malicious activity.

Remedy:
In an abundance of caution, we have implemented the mitigation steps recommended by Microsoft. We have asked Microsoft for additional updates and guidance.

Action:
The mitigation steps have been implemented without the need for any customer action.

We encourage you to regularly evaluate your security and implement additional safeguards as appropriate.
Aug 27, 16:58 CDT
Resolved - Our engineers were able to investigate and resolve any issues resulting from the Customer Portal/Partner Portal issue. We apologize for any inconvenience this may have caused.
Oct 20, 03:19 CDT
Investigating - We are currently investigating an issue where some users may experience mail flow delays. We will provide more information as it becomes available and apologize for any inconvenience.
Oct 20, 00:29 CDT
Resolved - Our engineering team was able to resolve the issue with the Customer Portal and Partner Portal. We apologize for any inconvenience this may have caused.
Oct 20, 03:18 CDT
Investigating - We are currently investigating an issue where users may not be able to reach the Customer Portal or Partner Portal. We will update this post as we have more information and apologize for the inconvenience.
Oct 19, 23:02 CDT
Oct 19, 2021
Resolved - Dear Zix|Appriver Customer,

Zix|Appriver has resolved the temporary issue with the Zix|Appriver Hosted Encryption service at approximately 5:00 PM (CT). During this time your secure email users may have had intermittent issues while attempting to send encrypted emails or emails may have been delayed.


We apologize for any inconvenience this may have caused.

Thank you,
Zix|Appriver Customer Support
support@zixcorp.com
Oct 19, 17:07 CDT
Investigating - Dear Zix|Appriver Customer,

Zix|Appriver is currently experiencing a temporary issue with the Zix Hosted Encryption service, which began at approximately 3:00 PM (CT). During this time your secure email users may have intermittent issues while attempting to send encrypted emails or mail may be delayed.
Our engineers are currently working on the problem and we expect to have a resolution shortly. We apologize for any inconvenience this may cause.

Thank you,
Zix|Appriver Customer Support
support@zixcorp.com
Oct 19, 15:00 CDT
Resolved - This incident has been resolved.
Oct 19, 16:34 CDT
Monitoring - Our engineering team has put a fix in place to resolve the login issues. We are continuing to monitor the situation and apologize for the inconvenience.
Oct 19, 05:34 CDT
Investigating - We are currently investigating an issue with customers in our EMEA region experiencing login issues with OWA for our hosted exchange platform. We apologize for the inconvenience and appreciate your patience while we investigate the issue.
Oct 19, 04:29 CDT
Oct 18, 2021
Resolved - This incident has been resolved.
Oct 18, 13:50 CDT
Monitoring - A fix has been implemented and we are monitoring the results. We do appreciate your patience.
Oct 18, 11:32 CDT
Update - The team is still investigating the issue. We will update status as we have more information.
Oct 18, 09:50 CDT
Investigating - We are currently investigating an issue with customers in our EMEA region experiencing display issues with OWA for our hosted exchange platform. We apologize for the inconvenience and appreciate your patience while we investigate the issue.
Oct 18, 07:23 CDT
Resolved - This incident has been resolved.
Oct 18, 13:50 CDT
Monitoring - Issue was identified and resolved. We will continue to monitor the issue.
Oct 18, 09:51 CDT
Investigating - We are currently investigating an issue being able to add hosted exchange service to new users in the customer portal. We apologize for the inconvenience and appreciate your patience. We will update status as we have more information.
Oct 18, 09:26 CDT
Resolved - We have confirmed the issue has been resolved with access to the Customer Portal. We apologize for the issue.
Oct 18, 11:23 CDT
Update - We are currently still investigating this issue. Once we have more information we will update this status message. We appreciate your patience and apologize for any inconvenience this may be causing.
Oct 18, 10:03 CDT
Investigating - We are currently investigating an issue with the Customer Portal not loading. We are actively working on resolving this issue. We apologize for any inconvenience this may be currently causing.
Oct 18, 08:09 CDT
Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Resolved - This incident has been resolved.
Oct 15, 13:33 CDT
Monitoring - A fix has been implemented and we are monitoring it with our phone vendor.
Oct 15, 12:26 CDT
Investigating - We are currently investigating reports with our support phone number 0203 588 6180 not connecting for customers in the UK. We are aware of the issue and are working to resolve it. We appreciate your patience and understanding. We will update status as we have more information.
Oct 15, 09:01 CDT
Resolved - Exchange Online service alert

Incident information
Title: Some users are unable to send email or receive using their Exchange ActiveSync (EAS) synced iOS or Android device
ID: EX291497

Status
Service Restored

Details
Title: Some users are unable to send email or receive using their Exchange ActiveSync (EAS) synced iOS or Android device

User Impact: Users were unable to send email or receive using iOS or Android devices that leverage EAS.

More info: Users were able to send and receive email as expected using the Outlook desktop client or Outlook on the web.

Final status: We've confirmed that deployment has completed and verified through both telemetry and affected user reports that our fix to revert the Transport Layer Security (TLS) version 1.3 has mitigated impact.

Scope of impact: This problem impacted some iOS and Android users who attempted to send or receive email through EAS synced devices.

Start time: Monday, September 27, 2021, at 12:00 AM UTC
End time: Friday, October 15, 2021, at 6:39 AM UTC

Root cause: A Transport Layer Security (TLS) configuration issue was preventing users from sending or receiving email on mobile devices that leveraged EAS to connect to Exchange Online.
Next steps:
- We’re reviewing our Transport Layer Security (TLS) code for improved performance and potential automated recovery options to reduce or avoid similar impact in the future.
- We're reviewing reproductions of the issue to determine why this occurred within the TLS 1.3 version.
This is the final update for the event.
Thank you,
The Microsoft team
Oct 15, 13:32 CDT
Investigating - Exchange Online service alert

Incident information
Title: Some users are unable to send email or receive using their Exchange ActiveSync (EAS) synced iOS or Android device
ID: EX291497

Status
Service Degradation

Details
Title: Some users are unable to send email or receive using their Exchange ActiveSync (EAS) synced iOS or Android device

User Impact: Users are unable to send email or receive using iOS or Android devices that leverage EAS.
More info: Users are able to send and receive email using the Outlook desktop client or Outlook on the web as expected.

Current status: We've completed our development and started deployment of the TLS configuration change. We anticipate that this process will complete and resolve impact by our next scheduled update.

Scope of impact: Some of your iOS and Android users may be affected when attempting to send or receive email.

Start time: Monday, September 27, 2021, at 12:00 AM UTC

Estimated time to resolve: The configuration update should complete by Friday, October 15, 2021, at 6:30 PM UTC to mitigate the issue.

Root cause: A Transport Layer Security (TLS) configuration issue is preventing users from sending or receiving email on mobile devices that leverage EAS to connect to Exchange Online.

Next update by: Friday, October 15, 2021, at 6:30 PM UTC

Thank you,
The Microsoft team
Oct 15, 07:43 CDT
Oct 14, 2021
Resolved - This incident has been resolved.
Oct 14, 14:58 CDT
Monitoring - We have identified the issue and a fix has been put in place. We will continue to monitor the situation. We appreciate your patience and understanding of this issue.
Oct 14, 13:25 CDT
Investigating - We are currently investigating an issue with managing Office 365 users in our Customer Portal. We will post more updates here as we have them. We do apologize for the inconvenience and appreciate your patience as we investigate the issue.
Oct 14, 11:49 CDT
Oct 13, 2021

No incidents reported.

Oct 12, 2021
Resolved - We have resolved the root issue for the inbound email issue and we determined it affected a small subset of customers on a particular server set. We apologize for the inconvenience this may have caused.
Oct 12, 15:43 CDT
Investigating - We are currently investigating an issue with inbound emails not properly being delivered. We are working on resolving this currently. We apologize for any inconvenience this may be currently causing.
Oct 12, 14:58 CDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.