Zix | AppRiver Status

Zix Datacenter UPS Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 2023 - 07:00 CDT

Scheduled - The engineering team will be working with our UPS vendor and electricians to conduct maintenance on the UPS systems. Maintenance will start from 7AM Central and last till 10PM Central.

We are removing an unused UPS from the power path and adding generator redundancy to the replacement UPS.

Power and cooling redundancy will be degraded for periods of time during the maintenance window.

New Support Process to Authenticate Callers for Phone Support

Identified - In an effort to help provide the best security for our customers and their data, on Oct 2, 2023, all callers that contact Support will be required to be authenticated before the call will proceed.

Please understand this new process has not been put in place to create any inconvenience, it is to create a better layer of security of your account and data.
Sep 13, 2023 - 12:42 CDT

Deprecation of TLS 1.0 and 1.1 for Hosted Exchange

Update - .
Sep 11, 2023 - 17:17 CDT

Identified - What changes are occurring?
Late last year we started alerting all Hosted Exchange customers of the upcoming deprecation of TLS 1.0 and 1.1. Hosted Exchange will be disabling TLS 1.0 and TLS 1.1 and moving all of our online services to TLS 1.2 as of September 11, 2023.

How does this affect me?
As of September 11, 2023, Hosted Exchange will no longer support TLS 1.0 and 1.1. By September 11, 2023, all client and browser combinations should use TLS version 1.2 (or a later version) to ensure connection without issues to our services. This may require updates to certain clients and browser combinations. If you do not update to TLS version 1.2 (or later) by September 11, 2023, you may experience issues when connecting to Hosted Exchange. If you experience an issue related to the use of an old TLS version after September 11, 2023, you will be required to update to TLS 1.2 as part of the resolution.

What do I need to do to prepare for this change?
We recommend you proactively address weak TLS usage by removing TLS 1.0/1.1 dependencies in your environments and disabling TLS 1.0/1.1 at the operating system level where possible. Clients using Outlook 2010 for Windows or Outlook 2011 for Mac will need to change to be replaced with newer versions. Clients using Outlook 2013 SP1 (or higher), Outlook 2016 for Mac will need to ensure that they are up to date. Windows 7 users can use TLS 1.2 client applications and browsers if changes are made using the following Microsoft guidance at Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com).

https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392

Jun 26, 2023 - 14:16 CDT

DAP to GDAP Transition - Office 365 Tenants

Identified -

Microsoft has started adding their default GDAP relationship behind the scenes to customer tenants that does not meet the requirements of our business system to function properly and support your tenants effectively. We are removing the default MLT (Microsoft led transition) GDAP relationship and replacing that with our AppRiver GDAP relationship that includes the key roles required for our systems to operate.

The removal of the MLT GDAP relationship will generate Microsoft notifications to admins that the MLT relationship has been terminated.

No action is required from your end and our Appriver partner relationship is not interrupted. We apologize for the notification that was generated and the notification can be disregarded.

Thank you for your understanding

For more information - https://learn.microsoft.com/en-us/partner-center/gdap-introduction

Aug 31, 2023 - 09:09 CDT

Microsoft Announcement - Changes to the Registration Campaign Feature in Azure AD

Identified -

Message Summary:

Publicly switched telephone networks (PSTN) such as SMS and voice authentication are the weakest forms of MFA. To help your users move away from them, Microsoft is introducing changes to the Microsoft managed state of the Registration campaign feature in Azure Active Directory.

When this will happen:

Starting July 10, 2023

How this affects your organization:

Starting July 10th, 2023, users in your organization that are relying on SMS and voice for MFA will be prompted to register with the Microsoft Authenticator app. They can skip this prompt for a maximum of 3 times, after which registration of the app will be required.

What you can do to prepare:

We urge you to motivate your users to stop using SMS and voice for MFA. However, if some of your users need more time you can exempt them for now. Sign in as Global Administrator or Authentication Policy Administrator and go to Azure AD > Protect & Secure > Authentication Methods > Registration campaign and exclude these users.

Please see the following KB articles for further information and steps for managing the new MFA changes:

MFA Policy Changes and Registration Campaign - https://support.zixcorp.com/app/answers/detail/a_id/2867

How to Manage MFA Registration Campaign as Admin - https://support.zixcorp.com/app/answers/detail/a_id/2868

How to Register with Microsoft Authenticator App as User - https://support.zixcorp.com/app/answers/detail/a_id/2869

Jun 26, 2023 - 10:41 CDT

Twitter social media archiving

Investigating - We are currently experiencing issues with Twitter capture starting 7/13/2023. We are investigating the issue to determine the root cause of this disruption of service. We will update when we have more information.
Jul 13, 2023 - 23:58 CDT

Zix|Appriver UK Phone Number Change

Update - .
Jun 16, 2023 - 13:18 CDT

Monitoring - We will be transitioning away from the current UK phone number of +44 20 3588 6180.

The new UK phone number will be +44 20 3849 4400

The new phone number is already working, so please make note of this new number as we transition away from the old.
Jun 05, 2023 - 08:23 CDT

Uptime over the past 90 days. View historical uptime.

Archive Services

Operational

Information Archive / ZCP Operational

Erado Archiving

Operational

Legacy Archive / ZixArchive Operational

CloudAlly Backup Operational

Encryption Services Operational

EMP/DeliverySlip Operational

Erado SecureMail (ESM) Operational

Hosted ZixGateway Operational

Hosted SMB Operational

Secure Cloud Email Encryption (AEE/ZEE) Operational

ZixPortal Operational

Customer Portal Interface Operational

Customer Portal Operational

Partner Portal Operational

Billing Area Operational

ZixCentral

Operational

Secure Hosted Exchange Operational

Exchange 2013/2016+ (EXG7) Operational

Office 365 Partial Outage

DNS Hosting

Operational

Support Infrastructure Operational

Phone System Operational

Live Chat Operational

Support Ticketing System Operational

Threat Protection Operational

Email Threat Protection

Operational

Zix Protect/Spam Stops Here

Operational

Email Continuity Operational

Secure Cloud Email Continuity Operational

Legacy Continuty Operational

Datacenter Under Maintenance

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2023

Datacenter Network Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 02:00 CDT

Scheduled - Our Network engineers will be performing network maintenance during this window. There may be a short delay where mail queues while the network changes are being made.

There is no expected loss of access to customer interfaces.
Sep 20, 10:12 CDT

Sep 23, 2023

Zix Data Center UPS Maintenance

Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:01 CDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 09:42 CDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 20, 09:54 CDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 20, 09:53 CDT

Sep 22, 2023

Customer Portal Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 CDT

Scheduled - We will be undergoing Customer Portal maintenance between 10:00PM-12:00AM Central time.

The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com
Sep 21, 13:09 CDT

Sep 21, 2023

Sep 20, 2023

Duplicated Quarantine Message Reports being generated

Resolved - This incident has been resolved.
Sep 20, 21:58 CDT

Monitoring - We are that our customers are seeing duplicated QMR's being generated to themselves. We confirmed this behavior was due to a overnight deploy that re-triggered the generation of QMR's. There should be no more generating but we are currently monitoring to ensure the system returns to being fully operational.
Aug 17, 07:03 CDT

Sep 19, 2023

ZixPortal Availibility

Resolved - ZixPortal load balancers have been reverted to their previous version. The ZixPortal is operational again.
Sep 19, 15:59 CDT

Monitoring - An issue has been found with the ZixPortal load balancers. The load balancers are being reverted to their previous version
Sep 19, 14:30 CDT

ZixPortal Availibility

Resolved - There is an issue with the ZixPortal load balancers. They are currently being rolled back to the previous version.
Sep 19, 14:30 CDT

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

Information Archive

Resolved - The issue with Information Archive has been resolved.
Sep 14, 15:07 CDT

Investigating - We are currently investigating issues with accessing Information Archive. The error that is being seen is Error 500 "oops, something went wrong".
Sep 14, 14:25 CDT

Sep 13, 2023

Unresolved incidents: New Support Process to Authenticate Callers for Phone Support, Deprecation of TLS 1.0 and 1.1 for Hosted Exchange.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

Sep 10, 2023

ZixPort Update

Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:00 CDT

Scheduled - On 09/10/2023 at 2:00 AM Central time, Zix|Appriver will be applying updates to the ZixPortal systems. A high priority defect for ADA is included in this update as well as several security enhancements and requirements. During this time, there is no expected interruption of service; ZixPortal users will be required to logon again if they were using the system at the time of the update.
Aug 24, 11:43 CDT

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