All Systems Operational
Archive Services ? Operational
Information Archive / ZCP Operational
Erado Archiving ? Operational
Legacy Archive / ZixArchive Operational
CloudAlly Backup Operational
Encryption Services Operational
EMP/DeliverySlip Operational
Erado SecureMail (ESM) Operational
Hosted ZixGateway Operational
Hosted SMB Operational
Secure Cloud Email Encryption (AEE/ZEE) Operational
ZixPortal Operational
Customer Portal Interface Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
ZixCentral ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Operational
DNS Hosting ? Operational
Support Infrastructure Operational
Phone System Operational
Live Chat Operational
Support Ticketing System Operational
Threat Protection Operational
Email Threat Protection ? Operational
Zix Protect/Spam Stops Here ? Operational
Email Continuity Operational
Secure Cloud Email Continuity Operational
Legacy Continuty Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 28, 2023

No incidents reported today.

Mar 27, 2023
Resolved - We have resolved the issue and are confirming successful traffic back to our Customer Portal. We apologize for any inconvenience this may have caused.
Mar 27, 10:44 CDT
Identified - We have identified and are working on resolving an issue in which you cannot access our Customer Portal. We will update this one this issue has resolved. We apologize for any inconvenience this may be causing.
Mar 27, 08:57 CDT
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - Title: Some users may be unable to search in the Office portal, Outlook clients, SharePoint sites, and Microsoft Search in Bing

User impact: Users may have been unable to search in Office portal, Outlook clients, SharePoint sites, and Microsoft Search in Bing.

Final status: We’ve confirmed that the rate of errors being observed via service telemetry has reached zero as a result of reverting the offending service update, and we’ve determined that this issue is resolved.

Scope of impact: Some users may have been impacted when attempting to search within the Office portal, Outlook clients, SharePoint Online sites, and Microsoft Search in Bing.

Start time: Wednesday, March 22, 2023, 7:00 PM (3/23/2023, 12:00 AM UTC)

End time: Thursday, March 23, 2023, 2:55 PM (7:55 PM UTC)

Preliminary root cause: A recent feature update contained a code regression, resulting in the impact.

Next steps:
- We’re reviewing our validation and update procedures to detect and prevent issues like this prior to deployment in the future.

Mar 24, 06:56 CDT
Identified - Title: Some users may be unable to search in the Office portal, Outlook clients, SharePoint sites, and Microsoft Search in Bing

User impact: Users may be unable to search in the Office portal, Outlook clients, SharePoint sites, and Microsoft Search in Bing.

Current status: The reversion of the update is at approximately 80 percent saturation in the affected environment. Our telemetry that captures search error count indicates that the issue is incrementally decreasing for affected users. We're continuing to monitor this process and anticipate this problem being fully addressed in the next several hours if the current saturation rate is maintained.

Scope of impact: Some users may be impacted when attempting to search within the Office portal, Outlook clients, SharePoint Online sites, and Microsoft Search in Bing.

Start time: Wednesday, March 22, 2023, 7:00 PM (3/23/2023, 12:00 AM UTC)

Root cause: A recent standard service update inadvertently contains a code regression, which is resulting in impact.

Next update by: Thursday, March 23, 2023, 2:00 PM (7:00 PM UTC)

Mar 23, 13:43 CDT
Investigating - Some users may be unable to search within the Office portal, Outlook clients, and SharePoint Online sites

Title: Some users may be unable to search within the Office portal, Outlook clients, and SharePoint Online sites

User impact: Users may be unable to search within the Office portal, Outlook clients, and SharePoint Online sites.

Current status: We've determined that a recent standard service update inadvertently contains a code regression, which is resulting in impact. We're reverting the offending change to remediate impact, and anticipate the reversion to complete by our next scheduled update.

Scope of impact: Some users may be impacted when attempting to search within the Office portal, Outlook clients, and SharePoint Online sites.

Start time: Wednesday, March 22, 2023, 7:00 PM (3/23/2023, 12:00 AM UTC)


Root cause: A recent standard service update inadvertently contains a code regression, which is resulting in impact.

Next update by: Friday, March 24, 2023, 7:00 AM (12:00 PM UTC)

Mar 23, 09:32 CDT
Mar 23, 2023
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:01 CDT
Scheduled - We will be undergoing Customer Portal maintenance between 10:00PM-12:00AM Central time.

The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com

Mar 21, 14:18 CDT
Mar 22, 2023
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023
Resolved - Hello,

We have monitored this for several days we are not seeing any delays for email recipients with the domain of @zixcorp.com.

This matter is considered closed and we do apologize for any inconvenience.

Mar 17, 10:34 CDT
Monitoring - Hello,

The issue of delayed email to @zixcorp.com email addresses appears to have cleared at about 10:30 PM Central on 14 Mar. We will keep this status open in a "Monitoring" state for the time being as this is the 2nd iteration of the event.

Mar 15, 09:03 CDT
Identified - Microsoft has started to defer email inbound to @zixcorp.com. We are currently working with our engineers and Microsoft to resolve the issue.

We do apologize for any inconvenience. If your issue is an emergency you can contact us at 888.576.4949 or if you are wishing to just email in a ticket you can use support@appriver.com.

Thank you

Mar 14, 15:39 CDT
Resolved - Hello,

Our engineers have not seen any widespread blocks due to IP address blocks.

This issue is considered to be closed and we do apologize for any inconvenience.

Mar 17, 10:33 CDT
Monitoring - Hello,

Our engineers are giving the all-clear for this issue as we have not seen an email rejected by AT&T since 2 PM Central. We will keep this incident open for monitoring issues and if there are no widespread rejections, we will close this incident tomorrow morning.

Mar 15, 14:59 CDT
Update - We are seeing some IPs being cleared however this issue will remain open until all the IP addresses have been cleared.
Mar 15, 09:04 CDT
Update - Hello All,

This issue still continues, but Support and our engineers are showing progress made as it appears that AT&T are releasing IPs from their block lists.

We are continually monitoring and scraping logs for any indications all of the IPs have been released.

We do apologize for any inconvenience this is causing.

Mar 14, 09:46 CDT
Update - We are continuing to work with AT&T on this issue. We are awaiting AT&T actions.
Mar 13, 13:24 CDT
Identified - Hello,

It has been reported that several Hosted ZixGateway customers are having AT&T block their IP addresses for emails going to AT&T-owned domains. Email destined for prodigy.net servers is being treated as SPAM and is actively being blocked.

We have taken the necessary actions to have this email traffic allowed through and currently awaiting AT&T decision.

Mar 13, 09:00 CDT
Resolved - Hello,

Support is no longer receiving reports the toll-free number dialed from service providers (other than t-mobile) could not connect.

This issue is considered to be closed and we do apologize for any inconvenience.

Mar 17, 10:32 CDT
Identified - Hello,

We are receiving reports that certain service providers are having issues connecting with our toll-free 888.576.4949 phone line. The Support line is working just not from certain service providers.

If you are experiencing this issue, please call 850-932-5338 as an alternate number.

Thank you

Mar 16, 12:37 CDT
Mar 16, 2023
Mar 15, 2023
Mar 14, 2023