Zix | AppRiver Status

Customer Portal Update!

Monitoring - We are thrilled to announce the launch of our updated Secure Cloud Platform on 10/22, designed to enhance your experience with a modernized user interface. This update streamlines your operations and supports growth with features like enhanced analytics, tailored product recommendations, and an integrated dashboard for seamless management of tasks, customer accounts, and orders.

With the simplified order history page, you can manage all subscriptions in one place, and the customer event calendar will keep you on top of expiring subscriptions and trials. These enhancements, along with API integrations and comprehensive subscription management, will save you time, reduce operational costs, and allow you to focus on growing your business.

For more information, please see our video tutorials at: https://securecloud.hubs.vidyard.com/
Oct 17, 2024 - 06:51 CDT

Introducing a simplified ordering process

Monitoring - We are excited to announce a new and improved way to order products and bundles for your customers! This release includes ordering features that will save you time, an order history page and to see all your customers subscriptions in one spot, and a customer event calendar to see when subscriptions or trials are expiring. Learn more about these exciting enhancements by watching this product video.

https://securecloud.hubs.vidyard.com/watch/rWTSjEXMy3V2bLs9Se252S
Aug 15, 2024 - 08:59 CDT

Uptime over the past 90 days. View historical uptime.

Archive Services Operational

Information Archive / ZCP Operational

Erado Archiving Operational

Legacy Archive / ZixArchive Operational

CloudAlly Backup Operational

Encryption Services Operational

EMP/DeliverySlip Operational

Erado SecureMail (ESM) Operational

Hosted ZixGateway Operational

Hosted SMB Operational

Secure Cloud Email Encryption (AEE/ZEE) Operational

ZixPortal Operational

Customer Portal Interface Operational

Customer Portal Operational

Partner Portal Operational

Billing Area Operational

ZixCentral Operational

Secure Hosted Exchange Operational

Exchange 2013/2016+ (EXG7) Operational

Office 365 Operational

DNS Hosting Operational

Support Infrastructure Operational

Phone System Operational

Live Chat Operational

Support Ticketing System Operational

Threat Protection Operational

Email Threat Protection Operational

Zix Protect/Spam Stops Here Operational

Email Continuity Operational

Secure Cloud Email Continuity Operational

Legacy Continuty Operational

Datacenter Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Datacenter Upgrades Oct 26, 2024 08:00-16:00 CDT

Update - Maintenance being pushed a week to 26 Oct.
Oct 18, 2024 - 12:56 CDT

Scheduled - OpenText engineers will be performing upgrades to the data center core routers. During this time, services will continue to operate but customers logged in during this time may have to login again after a cut over.
Oct 04, 2024 - 14:47 CDT

Past Incidents

Oct 23, 2024

No incidents reported today.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

Secure cloud encryption deferrals to Yahoo

Resolved - OpenText engineers have located the issue and have taken mitigating actions. Monitoring of the email has shown no further delays due to IP reputation. This issue is considered as resolved.
Oct 21, 10:02 CDT

Investigating - We are investigating deferrals in the ZixMT Secure cloud encryption services. At this time it only seems to be occurring to Yahoo recipients. Our engineers are currently investigating the issue.
Oct 21, 09:09 CDT

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Customer Portal Maintence

Completed - The scheduled maintenance has been completed.
Oct 18, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 22:00 CDT

Scheduled - We will be undergoing Customer Portal maintenance between 10:00PM-12:00AM Central time.

The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com
Oct 17, 06:52 CDT

Oct 17, 2024

Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

ZixPortal System Updates

Completed - The scheduled maintenance has been completed.
Oct 13, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 02:00 CDT

Scheduled - Our engineers will be applying security updates to the secure messaging systems during our regular maintenance timeframe. During this time, there is no expected interruption of service; secure message portal users may have to logon again if they were using the system at the time of the update.
Oct 4, 13:12 CDT

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Microsoft 365 - Outlook freezing or crashing

Resolved - Microsoft has resolved this incident.
Oct 11, 08:27 CDT

Monitoring - Updated from Microsoft:

We’ve applied a configuration update and our testing indicates that this action has successfully mitigated impact. However, affected users will need to take action to apply the changes we’ve made and remediate the problem:

- Outlook client and app users should restart their client or app to apply our changes. Outlook desktop client users may need to perform this action twice due to caching issues.

- Outlook on the web users should refresh their sessions. If that does not mitigate the issue, users are encouraged to clear their browser cache and refresh their Outlook on the web session.
Oct 10, 13:44 CDT

Update - We are continuing to investigate this issue.
Oct 10, 12:26 CDT

Investigating - Service Alert posted by Microsoft:

Users may notice Outlook using an increased amount of system resources, causing the client to freeze or crash.

Impact is predominately to the Outlook client, though users of any connection method including Outlook on the web and Outlook mobile apps may be affected.

Our investigation is presently focused on an issue affecting a separate portion of our service infrastructure as the likely cause of impact. We’re working on a potential solution and are preparing to apply a targeted configuration update that we suspect will alleviate the impact.
Oct 10, 12:26 CDT

Auto attendants and Call queues within Microsoft Teams may fail

Resolved - Microsoft has resolved this incident.
Oct 11, 08:25 CDT

Monitoring - Posted by Microsoft:

Users' calls routed through Auto attendants and Call queues within Microsoft Teams may have failed.

Any user who attempted to make calls routed through Auto attendants and Call queues within Microsoft Teams may have been impacted.

Root cause - Auto attendant and Call queue call routed call requests were being routed to an unhealthy portion of service infrastructure, resulting in impact.

Update - We've routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that impact has been remediated.
Oct 10, 13:43 CDT

Oct 10, 2024

Oct 9, 2024

No incidents reported.

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