Status Page
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 2023 - 07:00 CDT
Scheduled - The engineering team will be working with our UPS vendor and electricians to conduct maintenance on the UPS systems. Maintenance will start from 7AM Central and last till 10PM Central.

We are removing an unused UPS from the power path and adding generator redundancy to the replacement UPS.

Power and cooling redundancy will be degraded for periods of time during the maintenance window.

Identified - In an effort to help provide the best security for our customers and their data, on Oct 2, 2023, all callers that contact Support will be required to be authenticated before the call will proceed.

Please understand this new process has not been put in place to create any inconvenience, it is to create a better layer of security of your account and data.

Sep 13, 2023 - 12:42 CDT
Update - .
Sep 11, 2023 - 17:17 CDT
Identified - What changes are occurring?
Late last year we started alerting all Hosted Exchange customers of the upcoming deprecation of TLS 1.0 and 1.1. Hosted Exchange will be disabling TLS 1.0 and TLS 1.1 and moving all of our online services to TLS 1.2 as of September 11, 2023.

How does this affect me?
As of September 11, 2023, Hosted Exchange will no longer support TLS 1.0 and 1.1. By September 11, 2023, all client and browser combinations should use TLS version 1.2 (or a later version) to ensure connection without issues to our services. This may require updates to certain clients and browser combinations. If you do not update to TLS version 1.2 (or later) by September 11, 2023, you may experience issues when connecting to Hosted Exchange. If you experience an issue related to the use of an old TLS version after September 11, 2023, you will be required to update to TLS 1.2 as part of the resolution.

What do I need to do to prepare for this change?
We recommend you proactively address weak TLS usage by removing TLS 1.0/1.1 dependencies in your environments and disabling TLS 1.0/1.1 at the operating system level where possible. Clients using Outlook 2010 for Windows or Outlook 2011 for Mac will need to change to be replaced with newer versions. Clients using Outlook 2013 SP1 (or higher), Outlook 2016 for Mac will need to ensure that they are up to date. Windows 7 users can use TLS 1.2 client applications and browsers if changes are made using the following Microsoft guidance at Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com).

https://support.microsoft.com/en-us/topic/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-winhttp-in-windows-c4bd73d2-31d7-761e-0178-11268bb10392


Jun 26, 2023 - 14:16 CDT
Identified -

Microsoft has started adding their default GDAP relationship behind the scenes to customer tenants that does not meet the requirements of our business system to function properly and support your tenants effectively. We are removing the default MLT (Microsoft led transition) GDAP relationship and replacing that with our AppRiver GDAP relationship that includes the key roles required for our systems to operate.



The removal of the MLT GDAP relationship will generate Microsoft notifications to admins that the MLT relationship has been terminated. 



No action is required from your end and our Appriver partner relationship is not interrupted. We apologize for the notification that was generated and the notification can be disregarded. 



Thank you for your understanding 



For more information - https://learn.microsoft.com/en-us/partner-center/gdap-introduction


Aug 31, 2023 - 09:09 CDT
Identified -

Message Summary:


Publicly switched telephone networks (PSTN) such as SMS and voice authentication are the weakest forms of MFA. To help your users move away from them, Microsoft is introducing changes to the Microsoft managed state of the Registration campaign feature in Azure Active Directory.


When this will happen:


Starting July 10, 2023


How this affects your organization:


Starting July 10th, 2023, users in your organization that are relying on SMS and voice for MFA will be prompted to register with the Microsoft Authenticator app. They can skip this prompt for a maximum of 3 times, after which registration of the app will be required.


What you can do to prepare:


We urge you to motivate your users to stop using SMS and voice for MFA. However, if some of your users need more time you can exempt them for now. Sign in as Global Administrator or Authentication Policy Administrator and go to Azure AD > Protect & Secure > Authentication Methods > Registration campaign and exclude these users.


Please see the following KB articles for further information and steps for managing the new MFA changes:


MFA Policy Changes and Registration Campaign - https://support.zixcorp.com/app/answers/detail/a_id/2867


How to Manage MFA Registration Campaign as Admin - https://support.zixcorp.com/app/answers/detail/a_id/2868


How to Register with Microsoft Authenticator App as User - https://support.zixcorp.com/app/answers/detail/a_id/2869




Jun 26, 2023 - 10:41 CDT
Investigating - We are currently experiencing issues with Twitter capture starting 7/13/2023. We are investigating the issue to determine the root cause of this disruption of service. We will update when we have more information.
Jul 13, 2023 - 23:58 CDT
Update - .
Jun 16, 2023 - 13:18 CDT
Monitoring - We will be transitioning away from the current UK phone number of +44 20 3588 6180.

The new UK phone number will be +44 20 3849 4400

The new phone number is already working, so please make note of this new number as we transition away from the old.

Jun 05, 2023 - 08:23 CDT
Archive Services
Operational
Information Archive / ZCP Operational
Erado Archiving
Operational
Legacy Archive / ZixArchive Operational
CloudAlly Backup Operational
Encryption Services Operational
EMP/DeliverySlip Operational
Erado SecureMail (ESM) Operational
Hosted ZixGateway Operational
Hosted SMB Operational
Secure Cloud Email Encryption (AEE/ZEE) Operational
ZixPortal Operational
Customer Portal Interface Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
ZixCentral
Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Partial Outage
DNS Hosting
Operational
Support Infrastructure Operational
Phone System Operational
Live Chat Operational
Support Ticketing System Operational
Threat Protection Operational
Email Threat Protection
Operational
Zix Protect/Spam Stops Here
Operational
Email Continuity Operational
Secure Cloud Email Continuity Operational
Legacy Continuty Operational
Datacenter Under Maintenance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 24, 2023
Completed - The scheduled maintenance has been completed.
Sep 24, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 02:00 CDT
Scheduled - Our Network engineers will be performing network maintenance during this window. There may be a short delay where mail queues while the network changes are being made.

There is no expected loss of access to customer interfaces.

Sep 20, 10:12 CDT
Sep 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 23, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:01 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 09:42 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 20, 09:54 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 20, 09:53 CDT
Scheduled - The engineering team will be working with our UPS vendor and electricians to conduct maintenance on the UPS systems. Maintenance will start from 7AM Central and last till 10PM Central.

We are removing an unused UPS from the power path and adding generator redundancy to the replacement UPS.

Power and cooling redundancy will be degraded for periods of time during the maintenance window.

Sep 20, 09:50 CDT
Sep 22, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 22:00 CDT
Scheduled - We will be undergoing Customer Portal maintenance between 10:00PM-12:00AM Central time.

The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com

Sep 21, 13:09 CDT
Sep 21, 2023
Sep 20, 2023
Resolved - This incident has been resolved.
Sep 20, 21:58 CDT
Monitoring - We are that our customers are seeing duplicated QMR's being generated to themselves. We confirmed this behavior was due to a overnight deploy that re-triggered the generation of QMR's. There should be no more generating but we are currently monitoring to ensure the system returns to being fully operational.
Aug 17, 07:03 CDT
Sep 19, 2023
Resolved - ZixPortal load balancers have been reverted to their previous version. The ZixPortal is operational again.
Sep 19, 15:59 CDT
Monitoring - An issue has been found with the ZixPortal load balancers. The load balancers are being reverted to their previous version
Sep 19, 14:30 CDT
Resolved - There is an issue with the ZixPortal load balancers. They are currently being rolled back to the previous version.
Sep 19, 14:30 CDT
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Resolved - The issue with Information Archive has been resolved.
Sep 14, 15:07 CDT
Investigating - We are currently investigating issues with accessing Information Archive. The error that is being seen is Error 500 "oops, something went wrong".
Sep 14, 14:25 CDT
Sep 13, 2023

Unresolved incidents: New Support Process to Authenticate Callers for Phone Support, Deprecation of TLS 1.0 and 1.1 for Hosted Exchange.

Sep 12, 2023

No incidents reported.

Sep 11, 2023
Sep 10, 2023
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:00 CDT
Scheduled - On 09/10/2023 at 2:00 AM Central time, Zix|Appriver will be applying updates to the ZixPortal systems. A high priority defect for ADA is included in this update as well as several security enhancements and requirements. During this time, there is no expected interruption of service; ZixPortal users will be required to logon again if they were using the system at the time of the update.
Aug 24, 11:43 CDT