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Deprecation of Basic Authentication in Office 365

To resolve the Outlook desktop disconnection issue, you will first need to ensure modern authentication is enabled on the local machine. The below article will walk you through how to enable Modern Authentication as well as provide you steps for getting Outlook successfully reconnected:

How to enable modern authentication for Outlook to resolve end of basic authentication issue - How do I enable Modern Authentication?

To resolve the Mobile Device disconnection issue, you will just need to remove the current account from the device and then add it back:

- Iphone Configuration
- Android Configuration

* All versions of Outlook and Office that are still supported today support the use of Modern Authentication.

* All modern mobile devices, including iPhones and other iOS devices, as well as Android devices including Samsung and Motorola devices, support Modern Authentication in their native email client applications (including the Gmail app for all modern Android devices).

* Outlook for iOS and Android supports Modern Authentication and is the recommended email client for mobile devices.

* While IMAP and POP protocols now support modern authentication, this is intended for continued use of third-party applications ONLY. There is no plan for Outlook clients to support OAuth for POP and IMAP, but Outlook can connect using MAPI/HTTP (Windows clients) and EWS (Outlook for Mac). IMAP, POP and SMTP Auth

Check out the latest blog post from Microsoft on this topic.

This WILL NOT affect domains that are on our Hosted Exchange (Hex) platform.

Oct 14, 2022 - 09:44 CDT

Update - We are continuing to monitor for any further issues.
Oct 14, 2022 - 09:26 CDT

Update - Microsoft has announced deprecation, or sunsetting, of legacy authentication protocols (Basic Authentication), beginning October 1, 2022. Basic authentication has been replaced with Modern Authentication, which supports Multi-Factor Authentication for enhanced security.

IMPORTANT:
What does this mean for your organization?

It is very unlikely your organization will be affected by the change as this is a phased rollout that has been occurring over a few years.
* Modern Authentication is already enabled by default for all Office 365 tenants.
* All versions of Outlook and Office that are still supported today support the use of Modern Authentication.
* All modern mobile devices, including iPhones and other iOS devices, as well as Android devices including Samsung and Motorola devices, support Modern Authentication in their native email client applications (including the Gmail app for all modern Android devices).
* Outlook for iOS and Android supports Modern Authentication and is the recommended email client for mobile devices
* While IMAP and POP protocols now support modern authentication, this is intended for continued use of third-party applications. Microsoft recommends the use of Outlook on the Web (OWA) over POP or IMAP in mail client applications, including Microsoft Outlook desktop applications, for end users email client access.
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online#pop-imap-and-smtp-auth

* AD Connect supports Modern Authentication for organizations with hybrid identity management.

There are a limited number of scenarios where an organization may have client applications that still use Basic authentication which could be affected. We have provided step by step instructions with links to resources for administrators to identify potentially affected applications and users in the following KB article for your reference:
https://support.zixcorp.com/app/answers/detail/a_id/1781

Microsoft has provided updates on this topic in a series of blog posts over the past few years to help administrators prepare for these changes to enhance security of Office 365 services and applications.
The official documentation including the announcement and resources to ensure your organization is prepared can be found here:
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online

To check out the latest blog post from Microsoft on this topic please refer to the following:
https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-may-2022/ba-p/3301866

How to enable modern authentication for Outlook to resolve end of basic authentication issue - How do I enable Modern Authentication?

This WILL NOT affect domains that are on our Hosted Exchange (Hex) platform.
Sep 27, 2022 - 13:41 CDT

Update - Monitoring - Microsoft has announced deprecation, or sunsetting, of legacy authentication protocols (Basic Authentication), beginning October 1, 2022. Basic authentication has been replaced with Modern Authentication, which supports Multi-Factor Authentication for enhanced security.

IMPORTANT:
What does this mean for your organization?

It is very unlikely your organization will be affected by the change as this is a phased rollout that has been occurring over a few years.
* Modern Authentication is already enabled by default for all Office 365 tenants.
* All versions of Outlook and Office that are still supported today support the use of Modern Authentication.
* All modern mobile devices, including iPhones and other iOS devices, as well as Android devices including Samsung and Motorola devices, support Modern Authentication in their native email client applications (including the Gmail app for all modern Android devices).
* Outlook for iOS and Android supports Modern Authentication and is the recommended email client for mobile devices
* While IMAP and POP protocols now support modern authentication, this is intended for continued use of third-party applications. Microsoft recommends the use of Outlook on the Web (OWA) over POP or IMAP in mail client applications, including Microsoft Outlook desktop applications, for end users email client access.
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online#pop-imap-and-smtp-auth

* AD Connect supports Modern Authentication for organizations with hybrid identity management.

There are a limited number of scenarios where an organization may have client applications that still use Basic authentication which could be affected. We have provided step by step instructions with links to resources for administrators to identify potentially affected applications and users in the following KB article for your reference:
https://support.zixcorp.com/app/answers/detail/a_id/1781

Microsoft has provided updates on this topic in a series of blog posts over the past few years to help administrators prepare for these changes to enhance security of Office 365 services and applications.
The official documentation including the announcement and resources to ensure your organization is prepared can be found here:
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online

To check out the latest blog post from Microsoft on this topic please refer to the following:
https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-may-2022/ba-p/3301866

How to enable modern authentication for Outlook to resolve end of basic authentication issue - How do I enable Modern Authentication? (zixcorp.com)

This WILL NOT affect domains that are on our Hosted Exchange (Hex) platform.
Sep 12, 2022 - 11:33 CDT

Update - We are continuing to monitor for any further issues.
Aug 25, 2022 - 14:39 CDT

Monitoring - Microsoft has announced deprecation, or sunsetting, of legacy authentication protocols (Basic Authentication), beginning October 1, 2022. Basic authentication has been replaced with Modern Authentication, which supports Multi-Factor Authentication for enhanced security.

IMPORTANT:
What does this mean for your organization?

It is very unlikely your organization will be affected by the change as this is a phased rollout that has been occurring over a few years.
* Modern Authentication is already enabled by default for all Office 365 tenants.
* All versions of Outlook and Office that are still supported today support the use of Modern Authentication.
* All modern mobile devices, including iPhones and other iOS devices, as well as Android devices including Samsung and Motorola devices, support Modern Authentication in their native email client applications (including the Gmail app for all modern Android devices).
* Outlook for iOS and Android supports Modern Authentication and is the recommended email client for mobile devices
* While IMAP and POP protocols now support modern authentication, this is intended for continued use of third-party applications. Microsoft recommends the use of Outlook on the Web (OWA) over POP or IMAP in mail client applications, including Microsoft Outlook desktop applications, for end users email client access.
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online#pop-imap-and-smtp-auth

* AD Connect supports Modern Authentication for organizations with hybrid identity management.

There are a limited number of scenarios where an organization may have client applications that still use Basic authentication which could be affected. We have provided step by step instructions with links to resources for administrators to identify potentially affected applications and users in the following KB article for your reference:
https://support.zixcorp.com/app/answers/detail/a_id/1781

Microsoft has provided updates on this topic in a series of blog posts over the past few years to help administrators prepare for these changes to enhance security of Office 365 services and applications.
The official documentation including the announcement and resources to ensure your organization is prepared can be found here:
https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online

To check out the latest blog post from Microsoft on this topic please refer to the following:
https://techcommunity.microsoft.com/t5/exchange-team-blog/basic-authentication-deprecation-in-exchange-online-may-2022/ba-p/3301866

This will not affect domains that are on our Hosted Exchange (Hex) platform.
Aug 03, 2022 - 10:08 CDT

Disabling Support for TLS 1.0 and 1.1 Hosted Exchange

Monitoring - What changes is occurring?
On October 1st 2022, Hosted Exchange will be disabling TLS 1.0 and TLS 1.1 and moving all of our online services to TLS 1.2.

How does this affect me?
As of October 1, 2022, Hosted Exchange will no longer support TLS 1.0 and 1.1. By October 1, 2022, all client and browser combinations should use TLS version 1.2 (or a later version) to ensure connection without issues to our services. This may require updates to certain clients and browser combinations. If you do not update to TLS version 1.2 (or later) by October 1, 2022, you may experience issues when connecting to Hosted Exchange. If you experience an issue related to the use of an old TLS version after October 1, 2022, you will be required to update to TLS 1.2 as part of the resolution.

What do I need to do to prepare for this change?
We recommend you proactively address weak TLS usage by removing TLS 1.0/1.1 dependencies in your environments and disabling TLS 1.0/1.1 at the operating system level where possible. Clients using Outlook 2010 for Windows or Outlook 2011 for Mac will need to change to be replaced with newer versions. Clients using Outlook 2013 SP1 (or higher), Outlook 2016 for Mac will need to ensure that they are up to date. Windows 7 users can use TLS 1.2 client applications and browsers if changes are made using the following Microsoft guidance at Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP in Windows (microsoft.com).
Jul 14, 2022 - 16:13 CDT

Discontinuation of PST Export Service - 8/31/22

Monitoring -
Discontinuation of PST Export Service - 8/31

Effective August 31, 2022, AppRiver will no longer provide services for on-demand PST exports. We do want to note that customers still have many options in performing this service either via our products or themselves. One option is to add our CloudAlly service to their account. Additionally, customers have the option to create the exports themselves. We have a number of KnowledgeBase articles on that topic including the following:

How do I export a PST File From Office 365 using eDiscovery?
How do I export a PST File by Date Range from Outlook 2013/2016?
How do I export PST File from Outlook 2013/2016?
How do I export data to a .pst file in Outlook 2013?

Additionally, Microsoft provides a guide for creating them from O365:

Export or backup email, contacts, and calendar to an Outlook .pst file

And if you are using macOS:

Export items to an archive file in Outlook for Mac

Please contact your account representative for any questions regarding this change and/or the Cloud Ally product.

Aug 16, 2022 - 12:21 CDT

Relay Server Security Changes

Update - We have updated our plan of roll out to be March 8th at 9 AM CST.
Mar 07, 2022 - 13:01 CST

Monitoring -

As a security update to help combat spoofing and unauthorized email, we are making improvements to our Relay Server (relay.appriver.com) on March 1st, 2022. This server was mainly used for alerting or scan to email systems.

The security update will be an SPF record validation on incoming connections to our relay server. The SPF record check will verify the sending IP address is listed in the domain's SPF record. We understand this improvement will require many customers to add their sending IP address to their SPF record. The Set Up a SPF Record for AppRiver Hosted Services article provides more information on setting up an SPF record for Zix|Appriver services. An example of an valid SPF record is below.

Example: "v=spf1 include:edgepilot.com ip4:1.2.3.4 ∼all"

For O365 customers, you will need to use one of the options described in the How to set up a device or application to send using M365 article as O365 is not permitted to use the relay server and can lead to being blocked.

Feb 16, 2022 - 13:25 CST

Update - We have reverted the SPF security update for now. We are planning on implementing this in a future security update to our relay server. We recommend anyone using our relay server to update their SPF to include the IP of the application/software to avoid future issues.
Feb 03, 2022 - 11:24 CST

Update - We have scheduled this change to go into effect Feb 1st, 2022 (Tuesday). Please ensure your SPF records are correctly listing your IP's you will connect from to ensure no issues with use of our Relay Server.
Jan 26, 2022 - 11:50 CST

Update - We are updating our security settings for our Relay Server which is normally used for scan-to-email systems. We are implementing an SPF check on incoming connections to ensure the sender of the email is validity listed in their SPF records. Any customer using relay will need to follow the guide below and update their SPF to include their sending IP in their SPF. This will be in the format of "v=sp1 ip4:1.2.3.4 -all" as an example. The below article will go over this as well. If you have any questions please reach out to support via ticket to support@appriver.com

SPF Update
Jan 24, 2022 - 08:48 CST

Identified - We are updating our security settings for our Relay Server which is normally used for scan-to-email systems. We are implementing an SPF check on incoming connections to ensure the sender of the email is validity listed in their SPF records. Any customer using relay will need to follow the guide below and update their SPF to include their sending IP in their SPF. This will be in the format of "v=spf1 include:edgepilot.com ip4:1.2.3.4 -all" as an example. The below article will go over this as well. If you have any questions please reach out to support via ticket to support@appriver.com

SPF Update
Jan 24, 2022 - 08:47 CST

Microsoft Product Ordering Issues

Identified - Secure Cloud is experiencing intermittent issues ordering and migrating Microsoft products. This is due to several factors including:

1. Microsoft Partner Center API outages and instability due to high order volumes
2. Microsoft's rollout for the ordering changes (discontinuation of Legacy CSP ordering)

Due to the issues, some of the behavior you may experience includes:

1. Inability to access the O365 licensing page
2. Longer than expected completion time for Microsoft orders
3. Issues with management of O365 licensed users

This is our highest priority. We are actively working with Microsoft to mitigate and eliminate these issues as soon as possible.
Mar 10, 2022 - 16:03 CST

Conflict in Ukraine

Monitoring - Below is the link to our statement about concerns with the conflict in Ukraine.

https://blogs.opentext.com/opentext-corporate-statement-concerning-the-conflict-in-ukraine/
Mar 07, 2022 - 08:12 CST

Secure Cloud Platform Operational

Customer Portal Operational

Partner Portal Operational

Billing Area Operational

Secure Hosted Exchange Operational

Exchange 2013/2016+ (EXG7) Operational

Office 365 Operational

Email Security Operational

Email Encryption Operational

Email Continuity Operational

Archive Operational

DNS Hosting Plus Operational

Support Infrastructure Operational

AppRiver Phone System Operational

AppRiver Live Chat Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Customer Portal Maintence Nov 2, 2022 22:00 - Nov 3, 2022 00:00 CDT

We will be undergoing Customer Portal maintenance between 10:00PM-12:00AM Central time.

The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com
Posted on Nov 02, 2022 - 15:56 CDT

Past Incidents

Dec 1, 2022

No incidents reported today.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.