Status Page
All Systems Operational
Secure Cloud Platform Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Operational
Email Security ? Operational
Email Encryption Operational
Email Continuity Operational
Archive Operational
Web Protection ? Operational
DNS Hosting Plus Operational
Support Infrastructure Operational
AppRiver Phone System Operational
AppRiver Live Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Delivery Slip / EMP Maintenance Oct 24-25 2020 Oct 24, 18:00 - Oct 25, 00:00 CDT
On Saturday evening October 24, 2020 and Sunday evening October 25, 2020, we will be performing planned maintenance in the data centers handling our DeliverySlip / EMP services. During this maintenance some users may not be able to send or receive during the period between the hours of 6pm - 12pm CDT.
Posted on Oct 14, 08:55 CDT
Past Incidents
Oct 21, 2020

No incidents reported today.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Link Protections Service
Resolved - Issue was resolved
Oct 19, 10:42 CDT
Identified - An error appears for some users after clicking on links in emails.

More info: Some users are seeing an error message after clicking on a link in an email that was previously scanned by the link protection services.

Current status: Our engineering and development teams are continuing to investigate the issue.
Oct 16, 12:45 CDT
Investigating - We are currently investigating an issue with the link protection service where links are erroring out when click on.
Oct 16, 12:11 CDT
Oct 18, 2020
Delivery Slip / EMP Maintenance Oct 17-18 2020
Completed - The scheduled maintenance has been completed.
Oct 18, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 18:00 CDT
Scheduled - On Saturday evening October 17, 2020 and Sunday evening October 18, 2020, we will be performing planned maintenance in the data centers handling our DeliverySlip / EMP services. During this maintenance some users may not be able to send or receive during the period between the hours of 6pm - 12pm CDT.
Oct 7, 11:50 CDT
Oct 17, 2020
Oct 16, 2020
Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020
Delivery Slip / EMP Maintenance Oct 10-11 2020
Completed - The scheduled maintenance has been completed.
Oct 11, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 18:00 CDT
Scheduled - On Saturday evening October 10, 2020 and Sunday evening October 11, 2020, we will be performing planned maintenance in the data centers handling our DeliverySlip / EMP services. During this maintenance some users may not be able to send or receive during the period between the hours of 6pm - 12pm CDT.
Sep 28, 09:34 CDT
Oct 10, 2020
Oct 9, 2020
Phone system upgrade, Friday Oct 9 2020
Completed - The scheduled maintenance has been completed.
Oct 9, 11:38 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:46 CDT
Scheduled - On Friday, October 9, 2020 0600 CDT, we will begin a process of upgrading our phone system. We will have all necessary staff and vendors available during this time to make sure our upgrade goes well and if corrective action is necessary it will be resolved quickly.
Oct 9, 08:45 CDT
Phone system upgrade, Friday Oct 9 2020
Completed - The scheduled maintenance has been completed.
Oct 9, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 CDT
Scheduled - On Friday, October 9, 2020 0600 CDT, we will begin a process of upgrading our phone system. We will have all necessary staff and vendors available during this time to make sure our upgrade goes well and if corrective action is necessary it will be resolved quickly.
Oct 7, 12:22 CDT
Oct 8, 2020

No incidents reported.

Oct 7, 2020
Unable to access some Microsoft 365 services
Resolved - Current status: RESOLVED - Microsoft has completed final validation measures and all services have reached full recovery.

SharePoint Online/OneDrive for Business - Services are healthy
Microsoft Teams - Services are healthy
Microsoft Forms - Services are healthy
Microsoft Threat Protection - Services are healthy
Microsoft Intune - Services are healthy
Exchange Online - Services are healthy
Outlook.com - Services are healthy
Admin center - Services are healthy

Root cause: A change to network infrastructure caused impact within Microsoft 365 services.
Start time: Wednesday, October 7, 2020, at 6:10 PM UTC
Next update by: RESOLVED
Oct 7, 17:23 CDT
Update - Current status: Microsoft is conducting final validation measures on the remaining impacted services to ensure that we have reached full recovery.

Scope of impact: Any user who is attempting to access the impacted services could be impacted by this event.

Root cause: A change to network infrastructure caused impact within Microsoft 365 services.

Start time: Wednesday, October 7, 2020, at 6:10 PM UTC
Next update by: Wednesday, October 7, 2020, at 10:30 PM UTC
Oct 7, 16:42 CDT
Monitoring - Current status: Microsoft is observing continued improvement across the majority of Microsoft 365 services. The infrastructure responsible for admin center access requires additional action to restore service and we're conducting restarts on the affected infrastructure to mitigate impact.

Scope of impact: Any user who is attempting to access the impacted services could be impacted by this event.

Root cause: A change to network infrastructure caused impact within Microsoft 365 services.

Start time: Wednesday, October 7, 2020, at 6:10 PM UTC
Next update by: Wednesday, October 7, 2020, at 10:30 PM UTC
Oct 7, 15:52 CDT
Update - User Impact: Users may be unable to access Microsoft 365 services.

More info: Users may see impact to the following Microsoft 365 services:

SharePoint Online/OneDrive for Business - Services are healthy
Microsoft Teams - Services are healthy
Microsoft Forms - Services are healthy

Microsoft Intune - Services are recovering
Exchange Online - Services are recovering
Outlook.com - Services are recovering

Current status: Further investigation has confirmed that a recent update to network infrastructure resulted in impact to Microsoft 365 services. Our telemetry indicates continued recovery within the environment following the reversion of the update.

Scope of impact: Any user who is attempting to access the impacted services could be impacted by this event.

Root cause: A change to network infrastructure caused impact within Microsoft 365 services including SharePoint Online, Exchange Online, Microsoft Teams, Microsoft Forms, and Outlook.com.

Start time: Wednesday, October 7, 2020, at 6:10 PM UTC
Next update by: Wednesday, October 7, 2020, at 9:00 PM UTC
Oct 7, 15:23 CDT
Identified - User Impact: Users may be unable to access Microsoft 365 services.

More info: Users may see impact to Microsoft Teams, Exchange Online, Outlook.com, and SharePoint Online/OneDrive for Business

Current status: We've received reports of user impact to Microsoft 365 services and are working to investigate the cause of the issue.

Scope of impact: Any user may see impact for this issue.

Microsoft is supposed to supply another update by Wednesday, October 7, 2020, at 8:00 PM UTC; 3:00 PM CDT
Oct 7, 14:12 CDT
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