Resolved -
Good Morning,
Our engineers have monitored the network and traffic throughout the night, and everything is stable. All queues cleared and message traffic was back to normal by 9:20pm CST.
Oct 3, 07:48 CDT
Update -
The service is restored following the commercial vendor (Lumens) bringing the circuit up after completion of repairs at 20:07 Central Time. Portals have been verified to be accessible and mail queues are being consumed quickly.
Oct 2, 20:38 CDT
Monitoring -
The commercial vendor has completed their repairs. We will continue to monitor this for the next 12 hours and mark this status as resolved if no issues resurface.
Oct 2, 20:15 CDT
Update -
The commercial vendor has updated our team that they are repairing the circuit. Our engineers are still working on the rerouting of traffic.
Oct 2, 20:01 CDT
Update -
Our team has received an update from the commercial vendor and there is a fiber circuit cut in Alabama. The commercial vendor is giving a 2-hour ETA. Our engineers will continue the work on the reroute to hopefully restore the connection before the 2 hours.
Oct 2, 19:02 CDT
Update -
Our engineers are still working on the circuit issue with the commercial vendor as well as they are working on the backend rerouting.
Oct 2, 18:53 CDT
Identified -
Our engineering team has located the issue and are actively working to resolve the issue.
Oct 2, 17:46 CDT
Investigating -
We are investigating an issue with the ZixPortal's not loading and have raised a high severity issue. The engineers are investigating as to what has occurred and are diligently working to resolve the issue.
Oct 2, 16:14 CDT