Update - We are currently triaging a hot fix to rectify this issue. When we have a confirmed ETA on deployment, we will update this status page. We apologize for any inconvenience this may be currently causing.
Jun 02, 2023 - 20:25 CDT
Identified - We are working on resolving an issue where sporadic partner accounts are not able to Guest Admin their customers. We apologize for any inconvenience this may currently be causing.
May 31, 2023 - 12:42 CDT
Update - We are currently triaging a hot fix to rectify this issue. When we have a confirmed ETA on deployment, we will update this status page. We apologize for any inconvenience this may be currently causing.
Jun 02, 2023 - 20:25 CDT
Identified - We have identified an issue in which some admin and users are unable to view their quarantine in the Customer Portal. We are working on resolving this as soon as possible.
May 31, 2023 - 14:49 CDT
Archive Services ? Operational
Information Archive / ZCP Operational
Erado Archiving ? Operational
Legacy Archive / ZixArchive Operational
CloudAlly Backup Operational
Encryption Services Operational
EMP/DeliverySlip Operational
Erado SecureMail (ESM) Operational
Hosted ZixGateway Operational
Hosted SMB Operational
Secure Cloud Email Encryption (AEE/ZEE) Operational
ZixPortal Operational
Customer Portal Interface Degraded Performance
Customer Portal Degraded Performance
Partner Portal Degraded Performance
Billing Area Operational
ZixCentral ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Operational
DNS Hosting ? Operational
Support Infrastructure Operational
Phone System Operational
Live Chat Operational
Support Ticketing System Operational
Threat Protection Operational
Email Threat Protection ? Operational
Zix Protect/Spam Stops Here ? Operational
Email Continuity Operational
Secure Cloud Email Continuity Operational
Legacy Continuty Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 4, 2023

No incidents reported today.

Jun 3, 2023
Resolved - We have confirmed all systems are functioning as normal. We apologize for any inconvenience this may have caused.
Jun 3, 08:24 CDT
Monitoring - We have confirmed services have returned to operational status and will continue to monitor. We apologize for any inconvenience this may have caused.
Jun 2, 22:53 CDT
Identified - We are working with our vendor to rectify the issue with our Support Tools/Ticketing system site being unreachable. We apologize for any inconvenience this may be causing. For immediate assistance please call to our Toll Free number (888-576-4949).
Jun 2, 19:06 CDT
Jun 2, 2023

Unresolved incidents: Admin/Users unable to view Quarantine in Customer Portal, Partner portal redirecting issue for Guest Admin.

Jun 1, 2023

No incidents reported.

May 31, 2023
Resolved - We have resolved the 403 errors when navigating through our CP. We apologize for any inconvenience this may have caused.
May 31, 12:30 CDT
Investigating - We are investigating sporadic reports of our Customer Portal giving a 403 permissions error when access the ETP tab/Users list. We apologize for any inconvenience this may be currently causing.
May 31, 08:40 CDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023
Resolved - Hello,

This issue was found and resolved. We do apologize for the inconvenience of this issue.

Thank you

May 26, 07:35 CDT
Investigating - We are currently experiencing issues with EMP/DeliverySlip. We are currently investigating.
May 26, 05:54 CDT
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023
Completed - The scheduled maintenance has been completed.
May 21, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 02:00 CDT
Scheduled - We will be applying an emergency hotfix to the ZixPortal system. ZixPortal users signed on at the time of the hotfix application will be required to re-logon.
May 19, 09:45 CDT