Zix | AppRiver Status

Introducing a simplified ordering process

Monitoring - We are excited to announce a new and improved way to order products and bundles for your customers! This release includes ordering features that will save you time, an order history page and to see all your customers subscriptions in one spot, and a customer event calendar to see when subscriptions or trials are expiring. Learn more about these exciting enhancements by watching this product video.

https://securecloud.hubs.vidyard.com/watch/rWTSjEXMy3V2bLs9Se252S
Aug 15, 2024 - 08:59 CDT

Uptime over the past 90 days. View historical uptime.

Archive Services Operational

Information Archive / ZCP Operational

Erado Archiving Operational

Legacy Archive / ZixArchive Operational

CloudAlly Backup Operational

Encryption Services Operational

EMP/DeliverySlip Operational

Erado SecureMail (ESM) Operational

Hosted ZixGateway Operational

Hosted SMB Operational

Secure Cloud Email Encryption (AEE/ZEE) Operational

ZixPortal Operational

Customer Portal Interface Operational

Customer Portal Operational

Partner Portal Operational

Billing Area Operational

ZixCentral Operational

Secure Hosted Exchange Operational

Exchange 2013/2016+ (EXG7) Operational

Office 365 Operational

DNS Hosting Operational

Support Infrastructure Operational

Phone System Operational

Live Chat Operational

Support Ticketing System Operational

Threat Protection Operational

Email Threat Protection Operational

Zix Protect/Spam Stops Here Operational

Email Continuity Operational

Secure Cloud Email Continuity Operational

Legacy Continuty Operational

Datacenter Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ZixPortal System Updates Oct 13, 2024 02:00-04:00 CDT

Our engineers will be applying security updates to the secure messaging systems during our regular maintenance timeframe. During this time, there is no expected interruption of service; secure message portal users may have to logon again if they were using the system at the time of the update.
Posted on Oct 04, 2024 - 13:12 CDT

Datacenter Upgrades Oct 19, 2024 08:00-16:00 CDT

OpenText engineers will be performing upgrades to the data center core routers. During this time, services will continue to operate but customers logged in during this time may have to login again after a cut over.
Posted on Oct 04, 2024 - 14:47 CDT

Past Incidents

Oct 12, 2024

No incidents reported today.

Oct 11, 2024

Microsoft 365 - Outlook freezing or crashing

Resolved - Microsoft has resolved this incident.
Oct 11, 08:27 CDT

Monitoring - Updated from Microsoft:

We’ve applied a configuration update and our testing indicates that this action has successfully mitigated impact. However, affected users will need to take action to apply the changes we’ve made and remediate the problem:

- Outlook client and app users should restart their client or app to apply our changes. Outlook desktop client users may need to perform this action twice due to caching issues.

- Outlook on the web users should refresh their sessions. If that does not mitigate the issue, users are encouraged to clear their browser cache and refresh their Outlook on the web session.
Oct 10, 13:44 CDT

Update - We are continuing to investigate this issue.
Oct 10, 12:26 CDT

Investigating - Service Alert posted by Microsoft:

Users may notice Outlook using an increased amount of system resources, causing the client to freeze or crash.

Impact is predominately to the Outlook client, though users of any connection method including Outlook on the web and Outlook mobile apps may be affected.

Our investigation is presently focused on an issue affecting a separate portion of our service infrastructure as the likely cause of impact. We’re working on a potential solution and are preparing to apply a targeted configuration update that we suspect will alleviate the impact.
Oct 10, 12:26 CDT

Auto attendants and Call queues within Microsoft Teams may fail

Resolved - Microsoft has resolved this incident.
Oct 11, 08:25 CDT

Monitoring - Posted by Microsoft:

Users' calls routed through Auto attendants and Call queues within Microsoft Teams may have failed.

Any user who attempted to make calls routed through Auto attendants and Call queues within Microsoft Teams may have been impacted.

Root cause - Auto attendant and Call queue call routed call requests were being routed to an unhealthy portion of service infrastructure, resulting in impact.

Update - We've routed the affected call requests to a healthy portion of service infrastructure and confirmed through monitoring service telemetry that impact has been remediated.
Oct 10, 13:43 CDT

Oct 10, 2024

Oct 9, 2024

No incidents reported.

Oct 8, 2024

Messaging delays in Secure Cloud Encryption

Resolved - All backlogs of emails have been delivered. We do apologize for any inconvenience.
Oct 8, 06:18 CDT

Update - A fix was put into place seems to have addressed the delays. No new emails should be delayed however the ones that were backlogged during the high severity issue are starting to process out to the intended recipient. We will keep this alert in monitoring and once all queues are cleared we will resolve. If you have current examples that are still delayed it is encouraged to contact support.
Oct 7, 15:14 CDT

Monitoring - More servers were brought into the mix to handle all NEW email traffic. The servers having the issue have been removed from the pool of accepting new emails to allow them to process the email on them. Investigation continues to determine what caused the problem.
Oct 7, 14:38 CDT

Update - The investigation into the resolution is still on-going.
Oct 7, 13:24 CDT

Identified - Our engineers have identified the cause of the delays in emails. They are investigating how to resolve it. More updates to come as they become available. We have raised the severity of the issue.
Oct 7, 12:04 CDT

Investigating - We have been made aware of email delays in our Secure cloud Encryption servers. We have raised a high severity and are investigating. We will update this alert as we get more information from our backend engineers.
Oct 7, 10:14 CDT

Oct 7, 2024

Unresolved incident: Introducing a simplified ordering process.

Oct 6, 2024

Datacenter Load Balancer Updates

Completed - The scheduled maintenance has been completed.
Oct 6, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 21:00 CDT

Scheduled - Our network engineers are performing upgrades to the data center load balancers to meet PCI compliance. During this timeframe there is no expected interruption of services and customers may experience a blip during cutovers.
Oct 4, 13:10 CDT

Oct 5, 2024

Oct 4, 2024

No incidents reported.

Oct 3, 2024

ZixPort websites are not loading

Resolved - Good Morning,

Our engineers have monitored the network and traffic throughout the night, and everything is stable. All queues cleared and message traffic was back to normal by 9:20pm CST.
Oct 3, 07:48 CDT

Update - The service is restored following the commercial vendor (Lumens) bringing the circuit up after completion of repairs at 20:07 Central Time. Portals have been verified to be accessible and mail queues are being consumed quickly.
Oct 2, 20:38 CDT

Monitoring - The commercial vendor has completed their repairs. We will continue to monitor this for the next 12 hours and mark this status as resolved if no issues resurface.
Oct 2, 20:15 CDT

Update - The commercial vendor has updated our team that they are repairing the circuit. Our engineers are still working on the rerouting of traffic.
Oct 2, 20:01 CDT

Update - Our team has received an update from the commercial vendor and there is a fiber circuit cut in Alabama. The commercial vendor is giving a 2-hour ETA. Our engineers will continue the work on the reroute to hopefully restore the connection before the 2 hours.
Oct 2, 19:02 CDT

Update - Our engineers are still working on the circuit issue with the commercial vendor as well as they are working on the backend rerouting.
Oct 2, 18:53 CDT

Identified - Our engineering team has located the issue and are actively working to resolve the issue.
Oct 2, 17:46 CDT

Investigating - We are investigating an issue with the ZixPortal's not loading and have raised a high severity issue. The engineers are investigating as to what has occurred and are diligently working to resolve the issue.
Oct 2, 16:14 CDT

Oct 2, 2024

MTDLP delays - Resolved

Resolved - There was a delay in message ingestion in the ZixMT DLP system that prevented messages from showing up in DLP reporting and with messages being delayed for outbound processing. The issue has been resolved.
Oct 2, 16:11 CDT

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

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