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All impacted services have been restored. The root cause for the issues impacting the Zix Services was a firmware bug affecting the SAN storage application utilized by Zix. Working with our SAN provider, we were able to identify the issue and ultimately replaced the faulty systems. Below is a summary of the services that were impacted and the resolution. Impact · Zix Email Encryption customers may have experienced issues sending and receiving emails through the service or delivering emails through the Secure Email Message Portal. · Zix Email Threat Protection customers may have experienced intermittent filtering disruptions and disruptions in advanced Link Protection, Message Retraction and Attachment Quarantine features. · Zix Archiving customers using our legacy email archiving solution (console.zixcentral.com) may have experienced a disruption in the archiving of their email communication and may have experienced intermittent issues accessing their archive. Resolution · Zix Email Encryption services have been fully restored. · Zix Email Threat Protection services have been fully restored. · Zix Archiving services have been fully restored. More information In the following weeks we will create a detailed Root Cause Analysis (RCA) and make the available to customers. If you would like to receive a copy of the RCA, you can request it by sending an email to Zix Support.","impact":"major","timestamp":"Nov 16, 07:03 CST"},{"code":"tj09b59y2g7d","name":"Issues with legacy ZixCentral portal","message":"We are still actively working on resolving this issue. 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