Sep 17, 17:37 CDT
This issue has been resolved and mail flow has returned to normal. Our team is currently working on gathering post mortem information. We understand that email is mission critical and sincerely apologize for the inconvenience this outage may have caused your business today.
Sep 17, 15:34 CDT
We are still monitoring the situation, however, email flow is returning to normal. No mail or data loss is expected. We will continue to update this page as more information is received.
Sep 17, 14:55 CDT
As we work through troubleshooting and reboots of domain controllers, we're seeing steadily improving connectivity. OWA (Outlook Web Access) is currently more responsive, however, still facing slow response times.
Sep 17, 14:31 CDT
At this time, we are continuing to troubleshoot the domain controllers. We will update this page once we have more information.
Sep 17, 13:24 CDT
We are currently experiencing network and authentication issues across our Hosted Exchange platform. We are seeing high CPU usage across our domain controllers in our Exchange environment. This is causing slow load times across OWA (Outlook Web Access) and Outlook, as well as no Exchange access via the Customer Portal. We have narrowed down the cause of the CPU usage to a process within Exchange itself. There are no data integrity issues, but there may be short instances of delayed mail as we work through the issue. We will continue to update this page as we receive more information.
Sep 17, 12:44 CDT
Our team is continuing to investigate this issue We will update this page as soon as we have more information.
Sep 17, 12:10 CDT
Our team is still investigating this issue and will update the status page as soon as we have more information.
Sep 17, 10:36 CDT
This issue is also affecting Exchange connections. We're still investigating and will update this page as soon as we have more information.
Sep 17, 09:22 CDT
Our team is currently looking into an issue with the Customer Portal not displaying Exchange information for customers. We will update this page once we have more information.
Sep 17, 09:15 CDT