Status Page
Partially Degraded Service
Customer Portals & User Interfaces Operational
Customer Portal   Operational
Partner Portal   Operational
Billing Area   Operational
SpamLab   ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7)   Operational
Exchange 2010 (EXG6)   Operational
Office 365 Plus   Degraded Performance
Email Encryption   ? Operational
Email Continuity   Operational
Web Protection   ? Operational
DNS Hosting Plus   Operational
Support Infrastructure Operational
AppRiver Phone System   Operational
AppRiver Live Chat   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2017

No incidents reported today.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - This incident has been resolved.
Oct 13, 22:17 CEST
Update - We’re currently verifying Microsoft’s solution and expect to have this issue resolved tomorrow. Thank you for your patience.
Oct 12, 21:12 CEST
Update - We expect an update on the resolution from Microsoft within the next business day. Thank you for your continued patience.
Sep 28, 23:31 CEST
Update - We’re continuing to work with Microsoft on the release of the fix. Thank you for your patience.
Sep 26, 16:11 CEST
Update - Microsoft is working on a resolution and we expect an update early next week. Thank you for your patience.
Sep 22, 22:24 CEST
Update - We’re continuing to work with Microsoft’s engineers on a resolution. We appreciate your patience and apologize for any convenience.
Sep 18, 19:12 CEST
Identified - The root cause has been identified and our team is continuing to work with Microsoft on a resolution.
Sep 13, 20:25 CEST
Update - Our team is still working with Microsoft to resolve this issue. If you still need O365 license assistance, please contact our Sales, Support or Customer Care teams at 866-223-4645. We appreciate your patience and apologize for any inconvenience.
Sep 11, 23:08 CEST
Update - We are still investigating this issue but it has been determined that the reach is not as widespread as initially thought. The licensing issues will affect some Office 365 customers, but not all. If you still need O365 license assistance, please contact our Sales, Support or Customer Care teams at 866-223-4645.
Sep 8, 22:54 CEST
Investigating - Our team is investigating an issue with Office 365 licensing that is resulting in users not being able to manage their O365 licenses from the Customer Portal. User and license additions and deletions are currently not saving. If you need O365 license assistance, please contact our Sales, Support or Customer Care teams at 866-223-4645. This page will be updated once we have more information.
Sep 8, 17:52 CEST
Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017

No incidents reported.

Oct 6, 2017

No incidents reported.

Oct 5, 2017

No incidents reported.

Oct 4, 2017

No incidents reported.

Oct 3, 2017

No incidents reported.