Status Page
All Systems Operational
Customer Portals & User Interfaces Operational
Customer Portal   Operational
Partner Portal   Operational
Billing Area   Operational
SpamLab   ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7)   Operational
Exchange 2010 (EXG6)   Operational
Office 365   Operational
Email Encryption   ? Operational
Email Continuity   Operational
Web Protection   ? Operational
DNS Hosting Plus   Operational
Support Infrastructure Operational
AppRiver Phone System   Operational
AppRiver Live Chat   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Customer Portal Maintenance Jul 22, 18:00-20:00 CDT
The Customer Portal will be undergoing maintenance beginning at 6:00 PM CST on Sunday, July 22. Maintenance is expected to last 2 hours and the Admin, User, Billing and Partner areas of the Customer Portal will be inaccessible during this time. If you experience any issues accessing the Customer Portal outside of this time window, please contact our Phenomenal support team by sending an email to support@appriver.com or calling 866-223-4645. We apologize for any inconvenience this may cause.
Posted on Jul 20, 13:58 CDT
Past Incidents
Aug 21, 2018

No incidents reported today.

Aug 20, 2018

No incidents reported.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018
Resolved - This incident has been resolved.
Aug 10, 08:43 CDT
Investigating - The Customer Portal is currently unable to display Hosted Exchange information for customers. The service bubble will show the service as active, but no further information is displayed within the users details. We will update this page once we have more information.
Aug 10, 08:10 CDT
Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018
Resolved - This incident has been resolved.
Aug 7, 16:26 CDT
Update - Unfortunately, we have discovered that some mail was returned to the sender during this incident for customers with short TTLs. Mail that was sent after a customer's TTL had expired may also have been returned to the sender, as well as mail from senders who had never sent to an AppRiver customer before, due to unresolved MX records. Some mail servers would have delivered a non-deliverable message back to the sender. In these cases mentioned, mail will need to be resent. We sincerely apologize for this inconvenience.
Aug 7, 14:25 CDT
Monitoring - We experienced a brief incident (approximately 20 minutes) where our ARSMTP zone was not reporting back IP addresses. This issue is now resolved and no mail was lost, however, this may have caused delays for a few senders when sending mail to AppRiver customers who had extremely short TTLs, or for senders who had never sent to an AppRiver customer before. We will continue to monitor the zone and apologize for any inconvenience.
Aug 7, 13:51 CDT