Status Page
All Systems Operational
Customer Portals & User Interfaces Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
Spam & Virus Filtering Operational
SpamLab - North America Operational
SpamLab - Europe Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Exchange 2010 (EXG6) Operational
Exchange 2007 (EXG5) Operational
Office 365 Plus Operational
Encryption (CipherPost Pro) Operational
Email Continuity Operational
Web Protection (SecureSurf) Operational
DNS Hosting Plus Operational
Support Infrastructure Operational
AppRiver Phone System Operational
AppRiver Live Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2016
Resolved - This incident has been resolved.
Dec 10, 09:58 CST
Identified - We are currently experiencing mail delays from Yahoo and Gmail email addresses in Europe. Our team is investigating the issue.
Dec 10, 08:51 CST
Dec 9, 2016
Resolved - AppRiver's team identified the problem with admin access to the CP user's list and deployed a fix. The issue resulted from code that was written to optimize CP performance, but which inadvertently prevented a failover from executing if there was an error. This is now resolved.
Dec 9, 14:49 CST
Identified - AppRiver's team has identified the source of the problem with some admins' access to users through the CP. Expect resolution within an hour.
Dec 9, 12:28 CST
Investigating - We are currently looking into an issue that has been reported by some customers regarding admins being unable to load their user list properly. There is no impact to the actual user services, only the admins' access to them in the CP.
Dec 9, 12:00 CST
Resolved - The issue has been resolved, however, we are still investigating the root cause.
Dec 9, 09:56 CST
Investigating - Our team is currently investigating an issue causing slow performance and login failures with the Customer Portal. We are experiencing high call volumes as a result. This page will be updated once more information becomes available.
Dec 9, 08:30 CST
Dec 8, 2016

No incidents reported.

Dec 7, 2016

No incidents reported.

Dec 6, 2016

No incidents reported.

Dec 5, 2016

No incidents reported.

Dec 4, 2016

No incidents reported.

Dec 3, 2016

No incidents reported.

Dec 2, 2016

No incidents reported.

Dec 1, 2016

No incidents reported.

Nov 30, 2016

No incidents reported.

Nov 29, 2016
Resolved - This incident has been resolved.
Nov 29, 20:34 CST
Investigating - AppRiver is seeing an issue with a major Internet backbone provider, Level 3. This may impact routes for customers to access us, as well as slowness with the Customer Portal. This status will be updated once more information becomes available.
Nov 29, 17:00 CST
Nov 28, 2016

No incidents reported.

Nov 27, 2016

No incidents reported.

Nov 26, 2016

No incidents reported.