Status Page
All Systems Operational
Customer Portals & User Interfaces Operational
Customer Portal   Operational
Partner Portal   Operational
Billing Area   Operational
SpamLab   ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7)   Operational
Exchange 2010 (EXG6)   Operational
Office 365   Operational
Email Encryption   ? Operational
Email Continuity   Operational
Web Protection   ? Operational
DNS Hosting Plus   Operational
Support Infrastructure Operational
AppRiver Phone System   Operational
AppRiver Live Chat   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 21, 2018

No incidents reported today.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018
Postmortem - Read details
Sep 17, 17:37 CDT
Resolved - This issue has been resolved and mail flow has returned to normal. Our team is currently working on gathering post mortem information. We understand that email is mission critical and sincerely apologize for the inconvenience this outage may have caused your business today.
Sep 17, 15:34 CDT
Monitoring - We are still monitoring the situation, however, email flow is returning to normal. No mail or data loss is expected. We will continue to update this page as more information is received.
Sep 17, 14:55 CDT
Update - As we work through troubleshooting and reboots of domain controllers, we're seeing steadily improving connectivity. OWA (Outlook Web Access) is currently more responsive, however, still facing slow response times.
Sep 17, 14:31 CDT
Update - At this time, we are continuing to troubleshoot the domain controllers. We will update this page once we have more information.
Sep 17, 13:24 CDT
Update - We are currently experiencing network and authentication issues across our Hosted Exchange platform. We are seeing high CPU usage across our domain controllers in our Exchange environment. This is causing slow load times across OWA (Outlook Web Access) and Outlook, as well as no Exchange access via the Customer Portal. We have narrowed down the cause of the CPU usage to a process within Exchange itself. There are no data integrity issues, but there may be short instances of delayed mail as we work through the issue. We will continue to update this page as we receive more information.
Sep 17, 12:44 CDT
Update - Our team is continuing to investigate this issue We will update this page as soon as we have more information.
Sep 17, 12:10 CDT
Update - Our team is still investigating this issue and will update the status page as soon as we have more information.
Sep 17, 10:36 CDT
Update - This issue is also affecting Exchange connections. We're still investigating and will update this page as soon as we have more information.
Sep 17, 09:22 CDT
Investigating - Our team is currently looking into an issue with the Customer Portal not displaying Exchange information for customers. We will update this page once we have more information.
Sep 17, 09:15 CDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018
Resolved - Our team members have confirmed with Azure support and through their own testing that the CP login issue is resolved.
Sep 8, 07:46 CDT
Monitoring - CP login performance seems to have improved, although there is no official word from Microsoft that the Azure issue is fully resolved. Our team is monitoring and will update as quickly as we have more information.
Sep 8, 01:01 CDT
Identified - It appears that there is an Azure service outage that may be at the heart of our login issue. They are developing a workaround as quickly as possible.
Sep 7, 19:42 CDT
Investigating - Some AppRiver customers have reported problems logging into the Customer Portal. Our team is investigating and we will report back here when we have more information. Thank you for your patience.
Sep 7, 17:31 CDT