Status Page
All Systems Operational
Customer Portals & User Interfaces Operational
Customer Portal   Operational
Partner Portal   Operational
Billing Area   Operational
SpamLab   ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7)   Operational
Exchange 2010 (EXG6)   Operational
Office 365   Operational
Email Encryption   ? Operational
Email Continuity   Operational
Web Protection   ? Operational
DNS Hosting Plus   Operational
Support Infrastructure Operational
AppRiver Phone System   Operational
AppRiver Live Chat   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2018

No incidents reported today.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

No incidents reported.

Jun 20, 2018
Resolved - This incident has been resolved. Email delivery has been restored for affected customers.
Jun 20, 03:18 CDT
Identified - We're experiencing an issue with mail delivery for some customers. We have identified the issue and service will be restored shortly.
Jun 20, 02:47 CDT
Completed - The scheduled maintenance has been completed.
Jun 20, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 21:00 CDT
Scheduled - Our team will be performing scheduled maintenance on Tuesday, June 19th from 9:00 PM until 12:00 AM CST. All AppRiver services will continue to operate, however, login access to the Customer Portal will be unavailable during this time. If you experience any issues accessing the Customer Portal outside of this time window, please contact our Phenomenal support team by sending an email to support@appriver.com or calling 866-223-4645. We apologize for any inconvenience this may cause.
Jun 14, 10:35 CDT
Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018
Resolved - This incident has been resolved.
Jun 12, 16:32 CDT
Update - Our team is still monitoring a sporadic connection issue between AppRiver and some of our customers' servers. We have taken steps internally that have mitigated the problem substantially, but we are still investigating.
Jun 12, 09:20 CDT
Update - AppRiver's engineers are monitoring what appears to be an issue with at least one of our backbone internet providers. Our team is working with several of them currently to isolate the source of our earlier mail delivery delays. At present, mail delivery has returned to normal, but we still want to know the source of the issue and ensure it is truly resolved.
Jun 11, 16:51 CDT
Monitoring - AppRiver's engineers are monitoring what appears to be an issue with at least one of our backbone internet providers. Our team is working with several of them currently to isolate the source of our earlier mail delivery delays. At present, mail delivery has returned to normal, but we still want to know the source of the issue and ensure it is truly resolved.
Jun 11, 16:50 CDT
Investigating - AppRiver is currently looking into an issue that is preventing our servers from delivering mail to some of our customers' email platforms. These emails are not lost, but they are being held in queue until they can be delivered. Our team is working to resolve the problem as quickly as possible and we will update you when we know more or we have fixed the issue.
Jun 11, 11:54 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 16:31 CDT
Scheduled - Beginning at 1:30 PM CST on May 26th, AppRiver engineers will be upgrading network gear in our Hosted Exchange platform. Some Hosted Exchange customers may experience short disconnections in their Outlook client and/or Outlook Web Access may not respond momentarily throughout the day. If your Outlook client does not automatically reconnect shortly after a disconnect please close the program, wait 30 seconds and open it again. Please contact AppRiver support if you have any questions or if your outage has been more than 10 minutes.
May 23, 14:43 CDT
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.