In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 20:01 CST
Scheduled - The Customer Portal will be undergoing maintenance beginning at 8:00 PM CST on Wednesday, January 23rd. Maintenance is expected to last 2 hours and the Admin, User, Billing and Partner areas of the Customer Portal will be inaccessible during this time. If you experience any issues accessing the Customer Portal outside of this time window, please contact our Phenomenal support team by sending an email to support@appriver.com or calling 866-223-4645. We apologize for any inconvenience this may cause.
Customer Portals & User Interfaces Under Maintenance
Customer Portal   Under Maintenance
Partner Portal   Under Maintenance
Billing Area   Under Maintenance
SpamLab   ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7)   Operational
Office 365   Operational
Email Encryption   ? Operational
Email Continuity   Operational
Web Protection   ? Operational
DNS Hosting Plus   Operational
Support Infrastructure Operational
AppRiver Phone System   Operational
AppRiver Live Chat   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2019

No incidents reported.

Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019
Resolved - This incident has been resolved.
Jan 19, 12:47 CST
Update - Phone service has been restored but we are still experiencing an intermittent internet outage and are investigating further. However, customer services are not impacted by the outage.
Jan 19, 09:18 CST
Investigating - We are experiencing a phone service outage and are currently investigating the issue.
Jan 19, 08:56 CST
Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019
Resolved - This incident has been resolved.
Jan 12, 13:56 CST
Identified - Some customers have reported receiving an error message when logging into the Customer Portal. Our team has identified the problem and is working to correct it. We will provide an update shortly. As a workaround, some users have been able to login by using a private browser window or by clearing their caches. .
Jan 12, 13:17 CST
Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.