The DNS issue has been resolved and we confirmed that we are seeing successful mail relays. We apologize for this issue as we understand timely mail flow is of the utmost importance.
Posted Aug 10, 2021 - 16:47 CDT
Monitoring
Our Engineering team was able to Resolve the the DNS issue impacting multiple services including our Hosted Exchange (HEX) and all threat solutions; causing mail delays and MS Outlook disconnects. We will continue to monitor the situation and sincerely apologize for any inconvenience and understand the importance of timely mail flow.
Posted Aug 10, 2021 - 12:02 CDT
Update
Our Engineering team continues to work on the DNS issue impacting multiple services including our Hosted Exchange (HEX) and all Threat solutions.
Posted Aug 10, 2021 - 11:24 CDT
Update
Our Engineering team continues to work on the DNS issue impacting multiple services including our Hosted Exchange (HEX) and all threat solutions; causing mail delays and MS Outlook disconnects.
Some messages sent may be returned to the sender as undelivered.
We apologize for the inconvenience and are diligently working to resolve this issue as soon as possible.
Posted Aug 10, 2021 - 10:53 CDT
Identified
Our Engineering team has found and are working on a DNS issue impacting multiple services including our Hosted Exchange and all Threat Solutions causing mail delays and Outlook disconnects. We apologize for the inconvenience and are working to resolve it as soon as possible.
Posted Aug 10, 2021 - 10:21 CDT
Update
It has been reported multiple systems are affected by this DNS interruption. Our engineers are investigating the issue.
We do apologize for any inconveniences this may cause.
Thank you Zix|Appriver Customer Support
Posted Aug 10, 2021 - 09:30 CDT
Update
We are continuing to investigate this issue.
Posted Aug 10, 2021 - 09:29 CDT
Investigating
We are currently investigating an issue with our ETP service that is causing inbound delays. We apologize for the inconvenience and are working towards a resolution. If you need immediate assistance please email to support@appriver.com or call us at 866-223-4645.
Posted Aug 10, 2021 - 09:08 CDT
This incident affected: Threat Protection (Email Threat Protection).