Incident information Title: Some United states users may be unable to access Microsoft 365 services and features ID: MO409239
Status Service Restored
Restored Services Microsoft 365 suite, Microsoft 365 suite
Details Title: Some United states users may be unable to access Microsoft 365 services and features
User Impact: Users may have been unable to access Microsoft 365 services and features.
Final status: We've redirected user traffic to alternate network infrastructure that isn't experiencing the same connectivity issues, and we've verified via telemetry and with some affected users that impact has been remediated.
Scope of impact: Impact was specific to some United States-based users in the Atlanta and Chicago regions that were served through the affected third-party ISP infrastructure attempting to access any Microsoft 365 services and features.
Start time: Thursday, August 4, 2022, at 5:30 AM UTC End time: Thursday, August 4, 2022, at 3:11 PM UTC
Root cause: A third-party ISP issue caused Microsoft 365 services and features to become unavailable for some United States users. Next steps: - We're continuing to review the affected portion of infrastructure to better understand how impact began, which will assist us preventing similar impact in the future.
This is the final update for the event.
Thank you, The Microsoft team
Posted Aug 04, 2022 - 12:26 CDT
Investigating
Microsoft 365 suite service alert
Advisory information Title: Some North America users may be unable to access multiple Microsoft 365 services or features ID: MO409239
Status Service Degradation
Affected Services Microsoft 365 suite, Microsoft 365 suite
Details Title: Some North America users may be unable to access multiple Microsoft 365 services or features
User Impact: Users may be unable to access multiple Microsoft 365 services or features.
More info: As a workaround, users may be able to utilize a Virtual Private Network (VPN) to encounter immediate relief.
Current status: We're reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.
Scope of impact: Impact is specific to some North America users attempting to access multiple Microsoft 365 services or features.
Next update by: Thursday, August 4, 2022, at 4:00 PM UTC