Email Threat Protection service bubbles missing in User's List
Incident Report for Zix | AppRiver
We have confirmed we have resolved this issue.
Posted Dec 21, 2023 - 09:57 CST
We have deployed a fix for the issue and in cadence running a force sync on the users to ensure all users have the proper ETP licenses applied. This should be completed in the next 2-4 hours and we are monitoring the force sync.
Posted Dec 20, 2023 - 10:56 CST
We are currently investigating an issue in which the ETP service bubbles are missing for users in the Customer Portal which are causing issues with end user Quarantine access/QMR access. We apologize for any inconvenience this may be causing and are actively working on resolving.
Posted Dec 20, 2023 - 08:22 CST
This incident affected: Customer Portal Interface (Customer Portal).