Upcoming Changes to our IVR Phone System
Incident Report for Zix | AppRiver
To better assist our customers and partners more promptly, we have made some changes to the IVR menu. When calling in, please listen carefully to the dial options.

The updated IVR menu will be active starting on 4/10/2024.

Below is a copy of our updated IVR menu options for your reference:

1. For Threat Protection or Customer Portal Support – Press 1

2. For Encryption, Archive, Social Media capture or Backup Support – Press 2

3. For help with Microsoft Licensing and Support – Press 3

- For Microsoft Domain Verifications, License upgrades, Scheduled reductions, CSP transition & Pending installations - Press 1

- For Microsoft 365 or Hosted Exchange Support – Press 2

4. For Carbonite Support - Press 4

5. For Webroot Support - Press 5
Posted Apr 03, 2024 - 08:41 CDT
This incident affects: Support Infrastructure (Phone System).