The team has resolved the issue but continuing to monitor the platform.
Posted Jul 23, 2024 - 14:57 CDT
Investigating
Our Engineers are investigating reports of mail delays and occasional messages looping.
Posted Jul 23, 2024 - 13:58 CDT
Monitoring
Our Engineering team was able to resolve the issue. We will continue to monitor the platform. Any previous mail delays should now be resolved.
Posted Jul 23, 2024 - 09:52 CDT
Identified
Our Engineering team has identified the issue and is continuing to work toward a full resolution. We will provide another update once services are fully resolved.
Posted Jul 23, 2024 - 07:53 CDT
Investigating
We are currently investigating an issue with a subset of customers on our AG Hex platform that are experiencing mail delays and slow loading of OWA. We do apologize for the inconvenience and are working to resolve the issue. We will continue to update status with information as we have it. We appreciate your patience.
Posted Jul 23, 2024 - 05:47 CDT
This incident affected: Secure Hosted Exchange (Exchange 2013/2016+ (EXG7)).