Erado SecureMail not delivering emails to recipients

Incident Report for Zix | AppRiver

Resolved

Our engineers have located the issue and resolved the problem so that the system can be returned to operational status.

Posted Sep 24, 2024 - 16:10 CDT

Update

We have rerouted mail flow to other servers and are continuing to troubleshoot underlying issue.

Posted Sep 24, 2024 - 14:57 CDT

Investigating

We are currently investigating reported issue with Erado secure not being sent to recipients.

Posted Sep 24, 2024 - 14:56 CDT

This incident affected: Archive Services (Information Archive / ZCP).