After a period of extended monitoring, we’ve confirmed through customer reports and service health telemetry that the issue is resolved.
Posted Nov 26, 2024 - 14:10 CST
Update
Microsoft Update:
We’re continuing to conduct additional optimizations to further improve service availability, which remains in a healthy state. We're monitoring telemetry closely while this work progresses to ensure service availability is fully restored.
Posted Nov 26, 2024 - 13:24 CST
Monitoring
Microsoft Update:
We’re continuing our period of monitoring service telemetry, which shows the service availability has remained healthy.
Posted Nov 26, 2024 - 08:12 CST
Update
Microsoft Update:
We’ve successfully restored functionality for all previously impacted services and users with the exception of Outlook on the web, which is showing prolonged impact for a small number of users. We’ll continue carefully monitoring the service health and focus on troubleshooting this persisting impact to fully recover for the remaining affected users. We'll provide a new timeline within the next update.
Next update by: Tuesday, November 26, 2024, at 5:30 AM UTC
Posted Nov 25, 2024 - 21:51 CST
Update
Microsoft Update: We identified a change in the environment that resulted in an influx in request retries routed through affected servers. Our optimizations, which enhanced the infrastructure's processing capabilities, continue to provide incremental relief. We're monitoring the service and continuing our work to perform any follow-up actions or opening additional workstreams needed to fully resolve the problem.
We understand the significant impact of this event to your organization, we're treating this issue with the highest priority, and we're working to provide relief as soon as possible.
Posted Nov 25, 2024 - 16:22 CST
Update
Microsoft Update: Services are showing significant signs of restoration following our infrastructure optimizations to redistribute traffic and restart affected servers, upwards of 90 percent recovery as we continue to increase processing capability. We're continuing to perform appropriate optimizations on the subset of remaining affected machines to resolve the issue for all users.
Posted Nov 25, 2024 - 15:16 CST
Update
Microsoft Update: Our mitigative actions haven't provided relief as expected, and a portion of infrastructure remains in an unhealthy state. We determined that some of the targeted server restarts did not succeed due to processing issues, which are under investigation. We’re currently focused on spreading traffic to healthy infrastructure, and we're seeing some recovery.
Posted Nov 25, 2024 - 13:29 CST
Update
Microsoft Update: We're continuing to reroute traffic to alternate infrastructure and have reinitiated targeted server restarts to ensure the fix takes effect as expected. We're monitoring to confirm the restarts proceed successfully. We don't yet have an estimated time to resolution; however, we'll provide one as soon as it becomes available.
Posted Nov 25, 2024 - 12:00 CST
Update
The patch has deployed 90 percent, and according to telemetry, service availability is recovering. An estimated time to completion of the fix is not yet available. Targeted server restarts are underway to address routing service issues, with priority on customers who are currently in business hours or beginning their business day.
This quick update is designed to give the latest information on this issue.
Posted Nov 25, 2024 - 10:18 CST
Investigating
The affected scenarios are as follows:
Users may be unable to access Exchange Online using the following impacted connection methods: - Outlook on the web - Outlook desktop client - Representational State Transfer (REST) - Exchange ActiveSync (EAS)
Users may be unable to use the following features within Microsoft Teams: - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see updated list of files and links failing to load within the Chat shared tab.
Users may experience the following issues with Microsoft Purview: - Users may be unable to access the Purview Portal, or Purview Solutions. - Users may experience delays in policy stamping and with Adaptive Scope Evaluations.
Users may be unable to export content or set and view labels within Microsoft Fabric.
Some Microsoft Fabric users with Purview Information Protection Policies with sensitivity labels enabled, may be unable to use interactive operations on Power BI Desktop format files and reports, including export operations on Fabric artifacts with Sensitivity labels applied.
Users may be unable to use the search feature within SharePoint Online.
Users may be unable to perform the following actions within Microsoft Defender for Office365. - Users may be unable to create simulations, simulation payloads or end user notifications. - Users may experience issues with delivery for end user notifications and simulation messages - Some users may experience failures in manual or AIR approved Remediation Actions submitted through ThreatExplorer, Advanced Hunting or the Action Center. - Users may experiences issues with viewing simulation reports, and content.
Users may also be unable to print via Universal Print.
Users may experience errors running flows that utilize cloud connectors in Power Automate for Desktop.
Users may be unable to access their bookings within Microsoft Bookings.
Users may be unable to use some Microsoft Copilot features including: - Users are unable to use the personal Copilot panel in meetings and post meetings. - Users are unable to see historic Copilot conversation history in meetings and post meetings.