Reports of HEX users unable to connect to Outlook or OWA

Incident Report for Zix | AppRiver

Resolved

This incident has been resolved.

Posted Sep 26, 2024 - 08:41 CDT

Update

We are continuing to monitor for any further issues.

Posted Sep 25, 2024 - 14:59 CDT

Monitoring

We are seeing the affected users' connections restored, we will continue to monitor the HEX platform.

Posted Sep 25, 2024 - 14:59 CDT

Investigating

Reports of HEX users unable to connect to Outlook or OWA. Engineering team is currently investigating.

Posted Sep 25, 2024 - 11:03 CDT

This incident affected: Secure Hosted Exchange (Exchange 2013/2016+ (EXG7)).