Users unable to reset password in the customer portal for Hex
Incident Report for Zix | AppRiver
This incident has been resolved.
Posted Mar 09, 2023 - 09:01 CST
The issue has now been resolved and we will continue to monitor the situation before we close this service incident later today. We appreciate your patience and understanding as we worked towards a resolution. This will be the final update for this incident.
Posted Mar 08, 2023 - 13:30 CST
We have identified the issue and are working on a resolution. We appreciate your patience and will post another update as we have it.
Posted Mar 08, 2023 - 13:03 CST
We are currently working to resolve an issue that is affecting some users from being able to reset their own password in the customer portal. As a work around a customer portal admin still has the ability to reset the password for users. We do apologize for the inconvenience and appreciate your patience as we work to resolve the issue. We will continue to post updates to status as we have them.
Posted Mar 08, 2023 - 09:43 CST
This incident affected: Customer Portal Interface (Customer Portal) and Secure Hosted Exchange (Exchange 2013/2016+ (EXG7)).