Unable to change Hex settings in the customer portal
Incident Report for Zix | AppRiver
Resolved
This incident has been resolved.
Posted Apr 10, 2023 - 09:50 CDT
Update
The issue with Hex settings in the customer portal have been resolved. This will be the last update for this incident. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.
Posted Apr 10, 2023 - 09:50 CDT
Investigating
We are currently investigating an issue with Hex settings in the customer portal for a subset of customers. We do apologize for this inconvenience and appreciate your patience as we work towards a resolution. We will post updates to status as we have them.
Posted Apr 09, 2023 - 19:11 CDT
This incident affected: Customer Portal Interface (Customer Portal, Partner Portal) and Secure Hosted Exchange (Exchange 2013/2016+ (EXG7)).