Advisory information Title: Users couldn't see the New Contact option on Outlook on the web ID: EX313328
Status Service Restored
Posted Jan 11, 2022 - 13:10 CST
Monitoring
Exchange Online service alert
Advisory information Title: Users couldn't see the New Contact option on Outlook on the web ID: EX313328
Status Service Restored
Details Title: Users couldn't see the New Contact option on Outlook on the web
User Impact: Users were unable to see the New Contact option on Outlook on the web.
More info: This issue was affecting Outlook on the web versions 20220103004.09 or higher.
Final status: The fix has been finalized and deployed. We've confirmed that the issue have been successfully mitigated after monitoring the affected environment.
Scope of impact: This issue may have potentially affected any of your users attempting to add a new contact in Outlook on the web.
Start time: Friday, January 7, 2022, at 7:05 AM UTC End time: Tuesday, January 11, 2022, at 1:50 PM UTC
Root cause: A recent update to the People services inadvertently resulted in impact. Next steps: - We're reviewing our update procedures to better identify similar issues during our development and testing cycles.
This is the final update for the event.
Thank you, The Microsoft team
Posted Jan 11, 2022 - 09:06 CST
Investigating
Exchange Online service alert
Advisory information Title: Users can't see the New Contact option on Outlook on the web ID: EX313328
Status Service Degradation
Details Title: Users can't see the New Contact option on Outlook on the web
User Impact: Users are unable to see the New Contact option on Outlook on the web.
More info: Users are able to see the New Contact option when using Internet Explorer 11.
Current status: We're continuing our review of network traces and PSR logs as we conduct testing on internal reproductions of the issue to assist our investigation.
Scope of impact: Your organization is affected by this event, and any user attempting to add a new contact in Outlook on the web is impacted.
Next update by: Tuesday, January 11, 2022, at 8:00 AM UTC