Users' outbound Exchange Online email messages may be incorrectly flagged as spam
Incident Report for Zix | AppRiver
Resolved
This incident has been resolved.
Posted Dec 06, 2024 - 14:51 CST
Monitoring
Microsoft Service Incident:

Updates from Microsoft -

User Impact - Users' outbound Exchange Online email messages may have been incorrectly flagged as spam.

More info - Impact was specific to senders protected by the default outbound spam policies.

Admins may have received copies of the flagged email messages.

Scope of Impact - Any user attempting to send outbound Exchange Online email messages was impacted.

Root Cause - A recent change to our model for filtering outbound email messages as spam caused impact.

Next Steps - A recent change to our model for filtering outbound email messages as spam caused impact.

Dec 4, 2024, 5:22 PM CST
We've disabled our recent changes to the model for filtering outbound email messages as spam and confirmed through our mail filtering telemetry that the impact is remediated.
Posted Dec 05, 2024 - 12:28 CST
This incident affected: Office 365.