Monitoring - We are excited to announce a new and improved way to order products and bundles for your customers! This release includes ordering features that will save you time, an order history page and to see all your customers subscriptions in one spot, and a customer event calendar to see when subscriptions or trials are expiring. Learn more about these exciting enhancements by watching this product video.
Monitoring - We are thrilled to announce the launch of our updated Secure Cloud Platform on 10/22, designed to enhance your experience with a modernized user interface. This update streamlines your operations and supports growth with features like enhanced analytics, tailored product recommendations, and an integrated dashboard for seamless management of tasks, customer accounts, and orders.
With the simplified order history page, you can manage all subscriptions in one place, and the customer event calendar will keep you on top of expiring subscriptions and trials. These enhancements, along with API integrations and comprehensive subscription management, will save you time, reduce operational costs, and allow you to focus on growing your business.
We will be undergoing Customer Portal maintenance between 10:00PM-12:00AM Central time.
The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.
If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com Posted on
Nov 19, 2024 - 11:14 CST
User impact Users may have been unable to setup MFA on devices for the first time.
Scope of impact This issue may have potentially affected any user if they were attempting to set up MFA on devices for the first time.
Root cause An authentication component necessary for performing the first-time setup of MFA for devices was misconfigured and resulted in impact.
Next steps We're reviewing our authentication component configuration procedure to prevent similar impact from occurring in the future.
Nov 14, 12:36 CST
Update -
MS Update: We're reviewing service monitoring telemetry to determine our next troubleshooting steps.
Next MS Update Expected: Thursday, November 14, 2024 at 1:30 PM EST
Nov 14, 11:39 CST
Investigating -
Service Alert posted by Microsoft:
User impact Users may be unable to setup MFA on devices for the first time.
Scope of impact Impact is specific to users who are served through the affected infrastructure.
Nov 14, 10:31 CST
Completed -
The scheduled maintenance has been completed.
Nov 10, 04:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 02:00 CST
Scheduled -
Hello,
On 11/10/2024 at 2:00 AM Central time, OpenText network engineers will be starting a circuit resiliency test between Dallas and Atlanta data centers and implementing a new trunk. During this time, services will continue to operate, however, there may be a blip while current sessions are moved from one trunk to another.
This is expected to be completed by 11/10/2024 4:00 AM Central time. Should there be any changes to this schedule we will send an update.
Resolved -
This incident has been resolved.
Nov 6, 02:47 CST
Investigating -
Currently, we are experiencing issues with incoming emails not being delivered with our hex system. Our team is investigating.
Nov 6, 01:50 CST