Status Page
Customer Portal Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 22:00 CST
Scheduled - We will be undergoing Customer Portal maintenance between 10:00PM-12:00AM Central time.

The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com
Nov 20, 2024 22:00 - Nov 21, 2024 00:00 CST
Introducing a simplified ordering process
Monitoring - We are excited to announce a new and improved way to order products and bundles for your customers! This release includes ordering features that will save you time, an order history page and to see all your customers subscriptions in one spot, and a customer event calendar to see when subscriptions or trials are expiring. Learn more about these exciting enhancements by watching this product video.

https://securecloud.hubs.vidyard.com/watch/rWTSjEXMy3V2bLs9Se252S
Aug 15, 2024 - 08:59 CDT
Customer Portal Update!
Monitoring - We are thrilled to announce the launch of our updated Secure Cloud Platform on 10/22, designed to enhance your experience with a modernized user interface. This update streamlines your operations and supports growth with features like enhanced analytics, tailored product recommendations, and an integrated dashboard for seamless management of tasks, customer accounts, and orders.

With the simplified order history page, you can manage all subscriptions in one place, and the customer event calendar will keep you on top of expiring subscriptions and trials. These enhancements, along with API integrations and comprehensive subscription management, will save you time, reduce operational costs, and allow you to focus on growing your business.

For more information, please see our video tutorials at: https://securecloud.hubs.vidyard.com/
Oct 17, 2024 - 06:51 CDT
Uptime over the past 90 days. View historical uptime.
Archive Services ? Operational
Information Archive / ZCP Operational
Erado Archiving ? Operational
Legacy Archive / ZixArchive Operational
CloudAlly Backup Operational
Encryption Services Operational
EMP/DeliverySlip Operational
Erado SecureMail (ESM) Operational
Hosted ZixGateway Operational
Hosted SMB Operational
Secure Cloud Email Encryption (AEE/ZEE) Operational
ZixPortal Operational
Customer Portal Interface Under Maintenance
Customer Portal Under Maintenance
Partner Portal Under Maintenance
Billing Area Under Maintenance
ZixCentral ? Operational
Secure Hosted Exchange Operational
Exchange 2013/2016+ (EXG7) Operational
Office 365 Operational
DNS Hosting ? Operational
Support Infrastructure Operational
Phone System Operational
Live Chat Operational
Support Ticketing System Operational
Threat Protection Operational
Email Threat Protection ? Operational
Zix Protect/Spam Stops Here ? Operational
Email Continuity Operational
Secure Cloud Email Continuity Operational
Legacy Continuty Operational
Datacenter Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Data Center Maintenance Dec 8, 2024 02:00-04:00 CST
Hello,

On 12/08/2024 at 2:00 AM Central time, OpenText network engineers will be starting a circuit resiliency test between Dallas and Atlanta data centers to test a downed circuit scenario. During this time, services will continue to operate, however, there may be a blip while current sessions are moved from one trunk to another.

This is expected to be completed by 12/08/2024 4:00 AM Central time. Should there be any changes to this schedule we will send an update.

Thank you
Posted on Nov 20, 2024 - 18:11 CST
Past Incidents
Nov 20, 2024

Unresolved incident: Customer Portal Maintenance.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Microsoft Service Alert: Users may be unable to setup Multi-Factor Authentication (MFA) on devices for the first time
Resolved - Service Alert Update from Microsoft

User impact
Users may have been unable to setup MFA on devices for the first time.

Scope of impact
This issue may have potentially affected any user if they were attempting to set up MFA on devices for the first time.

Root cause
An authentication component necessary for performing the first-time setup of MFA for devices was misconfigured and resulted in impact.

Next steps
We're reviewing our authentication component configuration procedure to prevent similar impact from occurring in the future.
Nov 14, 12:36 CST
Update - MS Update: We're reviewing service monitoring telemetry to determine our next troubleshooting steps.

Next MS Update Expected: Thursday, November 14, 2024 at 1:30 PM EST
Nov 14, 11:39 CST
Investigating - Service Alert posted by Microsoft:

User impact
Users may be unable to setup MFA on devices for the first time.

Scope of impact
Impact is specific to users who are served through the affected infrastructure.
Nov 14, 10:31 CST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024
Data Center Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 02:00 CST
Scheduled - Hello,

On 11/10/2024 at 2:00 AM Central time, OpenText network engineers will be starting a circuit resiliency test between Dallas and Atlanta data centers and implementing a new trunk. During this time, services will continue to operate, however, there may be a blip while current sessions are moved from one trunk to another.

This is expected to be completed by 11/10/2024 4:00 AM Central time. Should there be any changes to this schedule we will send an update.

Thank you,

OpenText Secure Cloud Support
Nov 6, 13:06 CST
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
Hex incoming mails not being delivered
Resolved - This incident has been resolved.
Nov 6, 02:47 CST
Investigating - Currently, we are experiencing issues with incoming emails not being delivered with our hex system. Our team is investigating.
Nov 6, 01:50 CST
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