Customer Portal Login Issues

Incident Report for Zix | AppRiver

Postmortem

Customers were unable to login to the Customer Portal, Partner Pavilion, Partner Portal, and Billing Area for a period of 1 hour and 10 minutes due to a database issue related to authentication. The issue has been resolved and aggressive steps have been taken to ensure this issue does not occur again.

Posted Nov 01, 2017 - 13:10 CDT

Resolved

Our team has successfully resolved this issue, you may login the Customer Portal at this time.

Posted Nov 01, 2017 - 10:34 CDT

Monitoring

We've made a configuration change to resolve this issue and are monitoring the situation.

Posted Nov 01, 2017 - 10:31 CDT

Identified

We have identified the issue resulting in users being unable to login and our teams are working to correct this issue.

Posted Nov 01, 2017 - 10:17 CDT

Investigating

Our team is working to resolve an issue preventing authentication to the Customer Portal.

Posted Nov 01, 2017 - 09:52 CDT