Exchange 2013/2016 network maintenance
Scheduled Maintenance Report for AppRiver LLC

This past weekend our AppRiver Engineering team performed network maintenance to optimize the speed of the initial connection to our Hosted Exchange 2016 platform. For some customers, this maintenance caused Microsoft Outlook to disconnect and reconnect multiple times over the span of several minutes.

In some cases, the Outlook client could hang upon reconnecting to the mailbox and present a login prompt. If you were one of the customers affected and the client does not automatically reconnect, close Outlook for 30 seconds. This will shut down all the connections and allow the client to properly connect once it is reopened.

If you do this and still see a login prompt, there is a chance that your Outlook client added the words “Microsoftaccount\” in front of your user name in the login prompt. Remove “Microsoftaccount\” from the login in name and everything should connect normally. We apologize for the inconvenience.

Posted 2 months ago. Aug 14, 2017 - 19:03 CEST

Completed
The scheduled maintenance has been completed.
Posted 2 months ago. Aug 12, 2017 - 10:00 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 2 months ago. Aug 12, 2017 - 08:00 CEST
Scheduled
Our Engineering team will be performing network maintenance Saturday, August 12th at 1:00 a.m. CST and is expected to last about 2 hours. This maintenance could cause Exchange 2013/2016 customers' Microsoft Outlook to disconnect and reconnect multiple times over the span of several minutes. In some cases, the Outlook client could hang on reconnect to the mailbox. If the client does not automatically reconnect, closing Outlook for 30 seconds will close all the connections and allow the client to properly connect once it is reopened. If you have any questions, our Phenomenal Care® team is available 24/7 at 1-866-223-4645.
Posted 2 months ago. Aug 09, 2017 - 22:27 CEST