Status Page
Identified - The issue has been identified and a fix is being implemented.
Feb 20, 2025 - 10:49 CST
Update - Our Engineering team is continuing to investigate this issue
Feb 19, 2025 - 15:35 CST
Investigating - We are aware of an issue with IMAP and POP clients receiving “550 5.7.60 smtp, client does not have permissions to send as this sender” error when sending from outlook.

We are investigating this for resolution.

As a work around users can use OWA - http://exg7.exghost.com to send and receive emails

Feb 19, 2025 - 09:56 CST
Monitoring - We are currently in process of upgrading our systems and removing weak TLS ciphers from use on the inbound delivery side of Email Threat Protection. We will begin the process on 2/18 and will continue the upgrades over the upcoming weeks. If you need to confirm the cipher list, please reach out to our support team at support@appriver.com.
Feb 18, 2025 - 15:25 CST
Identified - Q: What is happening?
A: Starting on 1/27/2025 we will begin removing Appriver Automation app registrations from our M365 customer tenants.

Q: Why is this being done?
A: The Appriver Automation app registrations have been replaced with new authentication methods so the older applications need to be removed. Removing the older applications aligns with Microsoft's security guidelines and best practices.

Q: When is this happening?
A: We will begin removing the AppRiver Automation app registrations in a phased approach starting on 1/27/2025 and we expect the project to be completed within 90 days.

Q: What do I need to do?
A: We will be using an automated process to remove the Appriver Automation app registrations so no actions will be required from our customers/partners.

Q: Will this interrupt our service?
A: There will be no interruption of services.

Jan 16, 2025 - 13:24 CST
Identified -

Unless you are using a third-party app on your tenant that is configured with Azure AD Graph API, you likely will only see Microsoft apps listed on your tenant regarding this notice, such as “Microsoft Office”. If you do have a third-party app listed, you will need to work with that vendor who supplies that app to confirm they have an upgrade available to Microsoft Graph API. If you only see “Microsoft Office” as the listed app, see the information below:



 



Please see the following Microsoft blog for full details:



Action required: Azure AD Graph API retirement | Microsoft Community Hub



Statement from Microsoft Blog -



Some of the service principals using Azure AD Graph in your tenant may be provided by Microsoft. Most of these have an update available that uses Microsoft Graph, instead of Azure AD Graph APIs, such as:





Some Microsoft applications, including Microsoft Office, Microsoft Visual Studio Legacy, and Microsoft Intune, do not yet have an update available without Azure AD Graph API usage. For these, we will provide future Azure AD Graph API retirement blog updates when a replacement version is available. These apps will be granted extended access for Azure AD Graph and sufficient time will be given to update the applications when an update is made available.


Dec 09, 2024 - 11:08 CST
Archive Services ? Operational
Information Archive / ZCP Operational
Erado Archiving ? Operational
Legacy Archive / ZixArchive Operational
CloudAlly Backup Operational
Encryption Services Operational
EMP/DeliverySlip Operational
Erado SecureMail (ESM) Operational
Hosted ZixGateway Operational
Hosted SMB Operational
Secure Cloud Email Encryption (AEE/ZEE) Operational
ZixPortal Operational
Customer Portal Interface Operational
Customer Portal Operational
Partner Portal Operational
Billing Area Operational
ZixCentral ? Operational
Secure Hosted Exchange Degraded Performance
Exchange 2013/2016+ (EXG7) Degraded Performance
Office 365 Operational
DNS Hosting ? Operational
Support Infrastructure Operational
Phone System Operational
Live Chat Operational
Support Ticketing System Operational
Threat Protection Operational
Email Threat Protection ? Operational
Zix Protect/Spam Stops Here ? Operational
Email Continuity Operational
Secure Cloud Email Continuity Operational
Legacy Continuty Operational
Datacenter Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Customer Portal Maintence Feb 20, 2025 22:00 - Feb 21, 2025 00:00 CST
We will be undergoing Customer Portal maintenance between 10:00PM-12:00AM Central time.

The Customer Portal may have periods of inaccessibility or degraded functionality during this window of time.

If you require immediate assistance, please contact our Support teams via phone at 888-576-4949 or via email to support@appriver.com

Posted on Feb 19, 2025 - 09:48 CST
Past Incidents
Feb 20, 2025

Unresolved incident: Hosted Exchange - “550 5.7.60 smtp, client does not have permissions to send as this sender”.

Feb 19, 2025
Resolved - This incident has been resolved.
Feb 19, 13:29 CST
Investigating - We're aware of an issue when placing new orders and modifying license quantities, Microsoft is currently experiencing an outage affecting all subscription operations. Please contact o365operations@appriver.com for further assistance.
Feb 19, 08:51 CST
Feb 18, 2025
Resolved - We have confirmed no further issues on this and confirmed all mail is flowing as expected.
Feb 18, 13:39 CST
Monitoring - We have implemented a workaround and emails to Google on the effected subset of servers has been confirmed to relay as intended. We are going to monitor mail flow further.
Feb 17, 13:36 CST
Identified - We have identified an issue that is effecting a subset of Google Workspace customers and inbound email delivery. We are looking to resolve this as soon as possible.
Feb 17, 11:59 CST
Feb 17, 2025
Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Resolved - We have confirmed the issue has been resolved. We apologize for the inconvenience this may have caused.
Feb 13, 14:34 CST
Identified - We have identified an issue with LDAP imports and LDAP Authentication access to our Zix Console. We are working to resolve this as soon as possible. In the interim, please contact support@zixcorp.com and we can enable LDAP authentication fallback to allow end user access. We will update this once we have more details on resolution.
Feb 13, 11:30 CST
Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.